ECO Support - Staffing Specialist

Cross Country Healthcare is looking for top talent to join our team

Cross Country Healthcare is a national leader in providing innovative healthcare workforce solutions and staffing services. Our solutions leverage our nearly 40 years of expertise and insight to assist clients in solving complex labor-related challenges while maintaining high quality outcomes. We are dedicated to recruiting and placing highly qualified healthcare professionals in virtually every specialty and area of expertise. With more than 9,500 active contracts, our diverse client base includes both clinical and nonclinical settings, servicing acute care hospitals, physician practice groups, outpatient and ambulatory-care centers, nursing facilities, both public schools and charter schools, rehabilitation and sports medicine clinics, government facilities.

BASIC PURPOSE

The Staffing Coordinator provides the highest caliber of Healthcare Professionals to our client facilities and actively participates in recruitment process of new field staff.

ESSENTIAL FUNCTIONS 

•             Provide first level support to both nurse and facility customers

•             Operate with a sense of urgency when dealing with both HCP and facility

•             Partner with clients to determine staffing requirements

•             Offer assignments at client facilities to qualified field staff

•             Manage all staffing activities between field staff and clients

•             Manage open orders and fill open shifts with qualified field staff. Communicate all updates to branch personnel

•             Remain aware of discrepancies in hospital file requirements and communicate those changes to the branch

•             Develop and foster excellent relationships between clients and field personnel

•             Perform all other duties as assigned by management

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

QUALIFICATIONS

•             High School Diploma or equivalent required

•             1-2 years’ experience, preferable in staffing industry

•             Proficient with Microsoft Outlook. Database and/or automated program experience a plus

•             Previous healthcare and/or call center experience preferred

CRITICAL COMPETENCIES FOR SUCCESS

•             Outstanding communication, customer service, and people skills

•             Must have strong computer and analytical skills

•             Ability to quickly solve problems and multitask in a fast-paced environment

•             Ability to work well within a team; must be able to work effectively with managers and employees

•             Must be self-motivated to achieve results

•             A proven track record providing clerical services

•             Ability to respond clearly to client/staff inquiries while maintaining the highest degree of confidentiality

•             Ability to work with multi-line phones and utilizing multiple screens.

•             Ability to prioritize and plan work activities, use time efficiently and work well under pressure

•             Ability to type 35 wpm or greater consistently

•             Must be comfortable spending a large portion of the day making outbound phone calls

•             Must be able to meet the goals and metrics and assigned

Benefits

Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance

Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability