A/R Analyst - Accounts Receivable

Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, États-Unis d'Amérique Numéro de demande1489
6 avril 2021

SUMMARY

Contact customers with delinquent balance accounts. Resolve customer problems that prevent payment on customer accounts.

ESSENTIAL REQUIREMENTS

  • Initiate contact with customers to secure payment information and resolve any issues preventing payment
  • Explain terms of shipments and order details to resolve non-payment issues
  • Learn the reasons for non-payment and understand the steps necessary to bring them to resolution
  • Coordinate with internal company departments to resolve problems preventing payment by ordering necessary documents and/or information for customer
  • Monitor on a daily basis the credit limits of customers and notify the Credit department of any Issues/problems. Notify agents of their over credit limit amount
  • Maintain complete, accurate, and organized records of account activity via system notes, e-mails and memorandums. Retain documentation until the issue is resolved
  • Provide Excel reports to management as required or requested
  • Communicate with agents, providing detailed information, such as paperwork and/or customer specific requirements, which is needed to resolve the non-payment issue
  • Complete bad debt, agent charge back and revenue adjustment forms as necessary throughout the collection process
  • Use tools such as Google, State websites, etc., to confirm customer locations and/or relationships between customers and agents that is preventing payment
  • Other duties as assigned

REQUIRED SKILLS

  • Working knowledge of Windows, Word, Excel
  • Data entry skills 88 wpm, required
  • Excellent oral and written communications skills
  • Ability to identify trends via analysis as well as implement appropriate action to resolve proactively, timely, and effectively
  • Critical thinking-- using logic and reasoning to identify alternative solutions or approaches to resolve problems.
  • ISeries 400 experience, preferred
  • Basic accounting skills with strong analytical skills
  • Ability to multi-task, providing details to management in a clear, concise, timely manner.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

PREFERRED SKILLS

  • Prior Accounts Receivable experience in a professional environment
  • Call center experience

EDUCATION and/or EXPERIENCE

  • High school diploma or general education degree (GED) required
  • One to two years related experience and/or training, or equivalent combination of education and experience
  • Six months for proficiency in role

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Autres détails

  • Type de paie À heure
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  • Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, États-Unis d'Amérique