Operations Solutions Coordinator

Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, États-Unis d'Amérique Numéro de demande1526
2 avril 2021

SUMMARY

Coordinate daily activities within a department. Respond to inquiries that arise. Work with multiple parties, both internally and externally, to ensure smooth operations.

 

ESSENTIAL RESPONSIBILITIES

  • Research and review issues that arise
  • Prepare needed documentation
  • Uses discretion to problem solve
  • Ask questions when unsure
  • Prepare any needed correspondence
  • Work with 3rd parties as needed
  • Respond to all inquiries timely

REQUIRED SKILLS

  • Ability to work in a fast paced environment
  • Microsoft Office and Internet knowledge
  • Strong oral and written communication skills
  • Professional demeanor
  • Good organizational skills

EDUCATION and/or EXPERIENCE

  • Minimum Education: High School Diploma or GED required, Bachelor’s preferred
  • Minimum Experience: Six years of relevant experience required

DEPARTMENT SPECIFIC DUTIES and/or SKILLS

  • Manage agent onboarding process on new/existing awarded business to ensure compliance of customer requirements
  • Assist agents with executing account strategy upon implementation of awarded business & 3PL opportunities
  • Communicate with agents on daily operational issues
  • Understand, translate and document customer requirements to provide direction to IT EDI Tech staff for managed accounts
  • Monitor EDI transactions to ensure compliance of customer's expectations on managed accounts
  • Provide Support to Operations, Pricing and Sales team on system requests for best account solution
  • Initiate, prioritize and implement EDI integrations for managed accounts
  • Manage agent and customer compliance to requirements on awarded business
  • Utilize available system tools to identify underperforming accounts to grow the business
  • Drive root cause analysis and problem resolution on managed accounts
  • Recommend system & operational best practices in order to best implement & grow managed accounts
  • Ensure agents are properly trained & aware of Landstar tools designed to help manage their shipment workflow
  • Act as liaison between agent and internal departments to ensure timely resolution of open items on managed accounts
  • Other duties as assigned

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  • Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, États-Unis d'Amérique