SUMMARY

Handle all Business Capacity Owner (BCO) equipment and operator issues and files in regard to federal Department of Transportation (DOT) requirements/recommendations, local, state laws, Ministry of Transportation (MTO) and Landstar company policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Provide telephone customer service for inspection sites, tractor, trailer and operator issues.

• Conduct random drug and alcohol test notifications.

• Process DOT inspections/citations.

• Process tractor-trailer inspections/maintenance/failed/POs according to procedure.

• Enforce Landstar equipment/operator compliance policies and procedures, DOT and MTO.

• File/package/scan/index/shred paperwork according to procedure.

• Counsel/cancel/re-power according to procedure.

• Audit/maintain files.

• Process DOT physicals, CDLs, annual reviews, hazmat tests and endorsements.

• Process passenger authorizations.

REQUIRED SKILLS

Data entry skills, 88+ kpm, preferred

Knowledge of iSeries 400, helpful

Working knowledge of Word and Excel

Excellent organizational and follow-up skills

Excellent communication and customer service skills

Ability to work under pressure, meet deadlines and multi-task

Excellent teamwork skills

Excellent problem-solving skills

EDUCATION and/or EXPERIENCE

Minimum Education: High school diploma or general education degree (GED) required;
Minimum Experience: One to three months related experience and/or training; or equivalent combination of education and experience.