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Reading Truck Group - Desktop Support Technician

Claremore, Oklahoma, États-Unis Numéro de demande2614
5 avril 2021

JOB TITLE:          DESKTOP SUPPORT TECHNICIAN

COMPANY:         THE READING TRUCK GROUP

LOCATION:         CLAREMORE, OK
 

Position Summary:

The Desktop Support Technician will provide enterprise-level assistance to our business by diagnosing and troubleshooting software and hardware problems as well as helping users maintain desktop machines, barcoding devices, printers and network connectivity.

We are a leading manufacturer, distributor and fleet sales expert of premium truck bodies with commercial up-fit for vocational markets nationwide. We strive for a pioneering attitude and a focused commitment to innovation in all we do.

Position Responsibilities:

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain professional relationships with clients
  • Other duties as assigned by Desktop Support Manager


Position Qualifications & Requirements:


Education:

  • Degree or certification in Information Technology, Computer Science or relevant field is highly preferred


Experience:

  • 0-3 years’ relevant experience (Level I)
  • DSI barcoding and ERP experience (specifically JD Edwards) is a plus.

Certification /License:

  • Certification in Microsoft, CompTIA or similar is a plus

Skills and Abilities:

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Working knowledge with barcode scanners (specifically DSI) is a plus
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal


Supervisory responsibilities: None


Work environment:

  • Sedentary work with extended periods of computer use
  • Occasional work in warehouse/manufacturing plant
  • Must be able to wear required Personal Protective equipment (PPE)

Travel: Limited availability (no more than 20%) to travel based on project requirements
 

The Reading Group, LLC (TRG) does not discriminate in hiring or employment on the basis of race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, ancestry veteran status or any other status protected by law.

Autres détails

  • Famille d’emplois Reading Truck Group
  • Type de paie Salaire
  • Claremore, Oklahoma, États-Unis