Cencon Customer Service Representative

Job Overview:  This position is responsible for supporting Cencon and S & G (ATM Locks/Keys); assisting in small projects and upgrades and testing of the new Cencon and S & G related application.

Accountabilities:

• Answer incoming calls

• Program ATM locks.

• Assemble and ship ATM lock/key kits to company
  locations within the United States.

• Assign/Log/track trouble tickets.

• Troubleshoot ATM errors over the phone.

• Assist in tier 1 projects.

• Work tickets after hours and on weekends on a
  rotating schedule.

• Work Schedule Monday through Friday

• Position Reports Product Manager

   

Primary Requirements:

• High School Diploma. Bachelor’s degree and/or
  ATM Field experience a plus.

• 2-3 years Customer Service Experience.

• Exceptional customer service.

• PC proficient, including MS Office/Excel and
  similar products.

• Ability to Multi-Task and thrive in a busy
  environment.

• Excellent verbal and written communication
  skills.

• Ability to adapt quickly in a fast past,
  changing environment.

• Self-Starter, quick learner and highly
  motivated.

• Ability to work in a flexible, team oriented
  environment.