Medicare Appeal Coordinator, Associate

Rochester Office, 220 Alexander Street, Rochester, New York, United States of America Req #742
Monday, February 22, 2021
Be a part of the transformation at MVP Health Care®. MVP Health Care is a nationally-recognized, regional not-for-profit health insurer. We care for more than 700,000 members across New York and Vermont and are powered by the ideas and energy of more than 1,700 employees. We employ talented people  with diverse backgrounds and experience—tech people, numbers people, even people people—to make health insurance more convenient, more supportive, and more personal. If you’re ready to join a thriving, mission-driven company where you can create your own opportunities—it’s time to make a healthy career move to MVP.

JOB TITLE:                                          Associate, Medicare Appeals Coordinator

STATUS:                                              Associate II, Full-time, Non-Exempt

HOURS:                                               Monday – Friday, 8:30 am - 5:00 pm

                                                            Alternate weekends and holidays


Thoroughly investigates and resolves member appeals and CTM’s in a professional and timely manner following departmental and company processes and within time limits set forth by CMS guidelines. Monitors appeals for trends and potential service improvement opportunities.  Duties include:  Investigates each appeal by gathering pertinent information from members, providers, facilities and internal resources in order to respond to each appeal within the designated time requirements. Sends timely resolution letters for cases. Serves as primary case contact for member, provider, and medical director reviewer questions or requests. Monitors cases for trends, and reports trends to Manager. Suggests service improvement initiatives, if appropriate.  Processes and responds to member correspondence, identifying trends and presenting those to Manager. Experience working with IRE’s (currently Maximus) and ALJ’s. Educates members and providers on MVP policies, procedures and member benefits. Provides appeal process training to MVP staff.  Performs claims and coding research to facilitate processing of appeals identifying trends and presenting those to Manager.  Works closely with MVP departments, vendors and external customers to resolve member appeal issues. Maintains working knowledge of Medicare Evidence of Coverage, CMS guidelines, as well as regulatory changes, to ensure correct processing of appeals. Properly and fully documents member appeal including full documentation of contacts made or received, as well as any correspondence sent/received. Sends clearly written detailed correspondence to members and providers for each appeal or correspondence, in a timely manner.  Communicates clearly and effectively in either written correspondence or orally, and demonstrates appropriate level of tact and diplomacy with internal/external contacts. Exhibits high level of conflict resolution skills.  Maintains and updates appeal and correspondence databases. Effectively adapts to changes and understands key business relationships which may affect the Appeals Department. Performs other duties as assigned.



Minimum Education:   2-4-year degree or equivalent amount of education and work experience


Minimum Experience: Experience in a Medicare Appeals environment Part C and D and at least 1 year of experience in a Medicare health insurance environment.


Required Skills

  • Medicare Appeals Experience
  • Extensive knowledge of Medicare Managed Care Part C and Part D, including health care benefits, regulations, medical and administrative policies, and claims payment processes
  • Demonstrated strong verbal and written communication, organizational, analytical, and interpersonal skills
  • Strong commitment to customer service and understanding and responding to customer needs
  • Strong problem solving skills and ability to thoroughly follow issues through to resolution
  • Ability to maintain a high level of discretion in dealing with confidential member medical and company-sensitive information
  • Demonstrated use of Microsoft Office suite products, including Access and Outlook


Preferred Skills

  • Experience working with IRE’s and ALJ’s
  • Demonstrated knowledge of medical management documentation/tracking systems such as Facets, Macess, and CareRadius #ZIP

MVP Health Care is an Affirmative Action/Equal Opportunity Employer (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at

Other details

  • Job Family Quality Improvement
  • Pay Type Hourly
  • Rochester Office, 220 Alexander Street, Rochester, New York, United States of America