Provider Services Associate, Care Center Representative
Provider Services, Associate, Care Center
Status: Full-time or Part-time opportunities, Exempt: No
This position is responsible for addressing member/subscriber/provider inquiries, questions and concerns in areas including enrollment, claims, benefit interpretation, and referrals/ authorizations. Most of your day will be spent making contact via telephone with combination of in office and/or virtually and written correspondence/ e-mail with our customers as needed. Representatives may handle a variety of insurance types including HMO, POS, PPO, ASO, Indemnity, NY and VT Exchange plans, Medicare and Medicaid. Qualified individuals will possess the ability to work in a fast-paced environment and deal with challenges inherent in a call-center atmosphere. The ideal candidate is motivated and accountable to self and the team, a problem-solver, takes feedback well, has excellent people skills, a positive attitude and enjoys working with people, striving to deliver excellent customer service on each call.
We will provide 4- 5 weeks of paid training in a classroom setting, which may be in a virtual setting or in-person at an MVP location. Training will be held Monday – Friday from 8:30 a.m.-4:30 p.m. We will be happy to train you, but you must come in with great customer service skills – those we can’t train! Following training, individuals will move to their regular work schedule of Full-time or Part-time hours, Monday – Friday. This position can be in office or remote. Performs other duties as assigned.
Start Date for this position is schedule on Monday, April 19, 2021.
High School diploma or equivalent when possesses customer service employment experience. Post high school education (Associates degree, college courses) preferred.
Successful customer service experience and relevant office experience. Experience in positions where adherence to strict confidentiality is required.
Healthcare, health insurance experience preferred.
Call Center experience preferred.
Remote Work Requirements:
The candidate must be able to work from home and perform the position duties in a virtual setting. The home office setting must have reliable internet provided by the candidate. Office equipment required to perform the job duties will be provided and it is the responsibility of the candidate to keep the equipment in working order. The home office setting must be a quiet, private, and dedicated workspace during the assigned work hours.
•Excellent telephone/communication skills
•Strong problem-solving skills accompanied by effective written and
verbal communication skills
•Demonstrated excellent customer service skills including superior accountability and follow through
•Demonstrated PC skills using Microsoft applications
•Bilingual (Spanish speaking) preferred
•Familiarity with healthcare benefits and/or medical terminology
•Strong PC skills
- Job Family Customer Service
- Pay Type Hourly
- Headquarters Office, 625 State Street, Schenectady, New York, United States of America
- Rochester Office, 220 Alexander Street, Rochester, New York, United States of America