Service Desk (EUC) Summer Internship

AvidXchange Birmingham AL, Two Perimeter Park South, Birmingham, Alabama, United States of America ● AvidXchange Charlotte NC, 1210 AVIDXCHANGE LN, CHARLOTTE, North Carolina, United States of America ● AvidXchange Houston TX, 2100 TRAVIS ST, SUITE 300, HOUSTON, Texas, United States of America ● AvidXchange Sandy UT, 111 E Sego Lily Drive, SANDY, Utah, United States of America Req #2687
Friday, January 29, 2021
About AvidXchange 
 
AvidXchange is the industry leader in automating invoice and payment processes for mid-market businesses. Founded in the year 2000, AvidXchange processes over $140 billion transactions annually across its network of more than 600,000 suppliers, transforming the
way 6,000 customers in North America pay their bills. AvidXchange is distinguished as a global fintech unicorn and one of the fastest growing technology companies in the U.S. with 1,400 employees supporting customers across seven office locations. Our employees live by our core values, including “Innovate to Change the Game”, “Passion about Customer Success”, “Win as a Team”, “Play to our Strengths”, and “Have a Blast”. We are on a mission to create something different at AvidXchange. Come join the team!
Job Overview
The Service Desk and End User Compute (EUC) keep our enterprise running as smoothly as possible. AvidXchange is looking for an intern to join our team over the summer to reduce friction in the service delivery process. You'll be shadowing our current team members, including process managers and technical support specialists as we look to improve processes around our Service/Help Desk.

You'll be involved in software and hardware troubleshooting of both Windows/Mac products, including enhancing existing service delivery process. This is a fantastic opportunity to make an immediate impact on a function that impacts every face of the organization.

If this sounds like an opportunity that interests you, please carefully read our qualifications and apply.

Responsibilities
- Provide first line of support for internal hardware/software support issues
- Partner with senior team members to investigate software and technical issues
- Ensure cross-team and inter-team transparency and communication on scope, goals, milestones, risk and critical issues
- Use troubleshooting techniques to drive detailed understanding of all issues and properly document each interaction in ITSM solution (ServiceNow)
 
Qualifications
- Intermediate knowledge of PC hardware
- Intermediate knowledge around MS and Mac OS
- Intermediate knowledge MS 365 Office Suite
- At least 3 years completed towards undergraduate degree
- Computer Science or IT majors highly preferred
Equal Employment Opportunity Statement

AvidXchange is an equal opportunity employer.  AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state and local laws.
  AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to: veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.

Other details

  • Pay Type Hourly