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Fax Administrator

West Orange, NJ 07052, USA Req #16
Monday, July 27, 2020
Fax Administrator

The Fax Administrator (FA) manages all clinical documents faxed to Zufall Health Center, as well as answer the telephone and direct calls. The FA handles all requests for medical records, and scans all old medical records charts into the electronic medical records for patients returning to the health center. Most importantly, the FA supports the mission and vision of the Zufall Health Center.

Essential Functions, Duties and Responsibilities
  • Consistently adheres to all departmental policies and procedures
  • Conducts all aspects of the job in a professional and ethical manner
  • Works independently with little or no supervision, but uses available resources for problem resolution as indicated by circumstances or need
  • Completes assignments in a timely and efficient manner
  • Maintains high level of confidentiality
  • Works collaboratively with team members to assure the optimal outcomes of care and service
  • Utilizes departmental resources prudently and appropriately
  • Uses communication methods which create and foster a positive image of the department, upholding the values of the Zufall health Center
  • Communicates appropriately both verbally and in writing; uses appropriate mechanism for identifying and resolving work related issues
  • Keeps manager or supervisor informed of work related issues at all times
  • Performs additional duties as determined by supervisor
Knowledge, Skills, and Abilities
  • Has knowledge of computer software programs such as Microsoft Word, and electronic medical records
  • Has excellent customer service skills
  • Be able to work with very little supervision
  • Be able to adapt quickly to unanticipated changes in work flow or work process, or frequent changes in insurances rules and coverage changes
  • Be able to understand, carry out, and remember verbal and written instructions
  • Bilingual English and Spanish required
Education, Training and Experience
  • High School diploma required; college credit or additional education in medical field or insurance and billing courses preferred but not necessary
  • Posses a current, unrestricted New Jersey operator license issued by the New Jersey Division of Motor Vehicles, or be able to efficiently and effectively use public transportation in order to be able to travel to other sites as needed
  • Have minimum of 1 year experience in customer service field
  • Experience in a clinical/ambulatory care setting preferred
  • Must be available to work occasional weekend shifts

Other details

  • Pay Type Hourly
  • West Orange, NJ 07052, USA