Membership Associate

Y on Granby, 2901 Granby Street, Norfolk, Virginia, United States of America Req #1546
Monday, March 8, 2021
The Y is a dynamic and diverse human service organization committed to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility.



Imagine going to work knowing that what you do each day positively influences the lives of children in your community. Working at the YMCA you’ll discover more than a job – you will have the opportunity to make a lasting difference in the community.

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intention every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.


Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area. Responsible for membership sales, renewals, and prospect follow up as directed.

MEMBERSHIP ASSOCIATE: Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships. Builds relationships with members; helps members connect with one another and the YMCA.


Certifications required within 30 days of hire: CPR/AED, and First Aid

Excellent interpersonal and problem-solving skills

Ability to relate effectively to diverse groups of people from all social and economic

segments of the community

Previous customer service, sales or related experience

Basic knowledge of computers

Must be able to work flexible hours including evening, weekends, and holidays


  • Requires a person of maturity and good judgment, who can operate with a minimum of guidance from the Membership Director

  • Requires ability to exercise appropriate independent judgment, to assess facts and issues, and make non-routine decisions regarding day-to-day operational problems and issues

  • Requires effective team-building and team-leadership skills

  • Must maintain cooperative, functional relationships with senior leadership team, peers, and subordinates

  • Must maintain positive, energetic attitude toward YMCA work, goals, and values

  • Performs the duties of direct reports as needed


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • While performing the duties of this job, the employee is frequently required to:

  • Walk, stand, kneel, and stoop

  • Maintain continuous operations requiring attention to detail and multi-tasking

  • Must be able to lift, pull and move up to 50 pounds

  • Must be able to stand or sit for long periods of time

  • Must be physically able to successfully complete required certifications


Accountable for completion of assigned goals as measured by the number of people served and service satisfaction scores.


An offer of employment is contingent upon receipt of satisfactory results to meet minimum requirements of the position. They may include criminal background and reference checks, E-Verify, drug test, driver’s license record, and/or a Child Protective Services Check (CPS). Additional driver’s license check, CPS, criminal background check, alcohol, and/or drug testing may be required to be processed in the future in order to meet and/or maintain the requirements of this position.

The YMCA of SouthHampton Roads is an Equal Opportunity Employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at YSHR will be based on merit, qualifications, and abilities. YSHR does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or genetics.


Please Note: Requirements, skills, and abilities described above are representative of those that must be met by an employee to successfully perform the essentialfunctions of this position with or without reasonable accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-inclusive.

Other details

  • Job Family Membership Services
  • Pay Type Hourly
  • Y on Granby, 2901 Granby Street, Norfolk, Virginia, United States of America