Help Desk Specialist I

Falls Church, VA, USA Req #226
Friday, November 13, 2020


JOB SUMMARY:

Akimeka, LLC is helping transform the future of military medicine, providing timely, trusted access to classified information and saving lives by enhancing 911 services. We are dedicated to delivering innovative IT solutions. This role will provide application support for unclassified and classified web-based applications. Shifts are Wednesday to Saturday from 1pm to 11pm


DUTIES & RESPONSIBILITIES:

  • Provide Tier 1 application support for unclassified and classified Web-based applications

  • Receive inbound customer calls and email inquiries, analyze problems, research solutions, and provide solid answers easily understood by the customers

  • Ensure issues are fully documented in the help desk ticketing system application

  • Escalate non-Tier 1 issues to Tier 2

  • Master the features and functionality of the supported software applications

  • Maintain knowledge of software updates and enhancements

  • Provide training on specific tasks in the application

  • Provide Desktop Support to include setting up Outlook profiles and basic Trouble Shooting

  • Must have the ability to multi-task and work well in a fast-paced team environment and strong analytical and problem

  • Other duties as assigned.


MINIMUM REQUIREMENTS:

  • Minimum 4 years of experience in a customer support or help desk role

  • Proficient in the Microsoft Windows Operating System, Microsoft Office, and use of the internet

  • Strong interpersonal communication and customer service skills

  • Equivalent combination of knowledge and specialized experience

  • An A+, Network+, or Security+ (or equivalent) is required. Security+ is desired.

  • Prior medical and/or military experience

  • Government contract may require person to possess proof of U.S. citizenship

PREFERRED REQUIREMENTS

  • Bachelor's degree preferred

  • Prior experience working with Remedy Help Desk System

  • Prior medical and/or military experience

  • Clearance: Active Secret Clearance

The selected applicant will be subject to a background check and drug testing.

VSE is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state or local law.

Other details

  • Job Family Operations
  • Job Function Computer Support Specialist
  • Pay Type Hourly
  • Falls Church, VA, USA