Information Technology Manager (Contingent)

Egypt Req #318
Tuesday, March 23, 2021

SUMMARY: The IT Sr. Manager position supports the Follow-on Technical Support (FOTS) Program for the Egyptian Navy. This position would be part of the In-Country team supporting the VSE systems, networks, and IT personnel in Egypt. The technical responsibilities include administration of on-premises and cloud based server operating systems and application platforms; system and network design and implementation; system and application patching, hardening, and maintenance; customer service and support; account and access control management; hardware and software diagnosis; repair of end user devices, servers, and network components.

The leadership responsibilities include leading the in-country Egypt IT Support Team comprised of systems & network engineers, applications operations, and service desk support. Leads with independence and resourcefulness; serves as a knowledge resource and mentor for others and is responsible for continuously developing their skills and abilities. Aptitude for new computer technology; maintain cooperative working relationships; and demonstrate sensitivity to and respect for a diverse employee population. Reports to the VSE In-Country Manager – Egypt.
 

DUTIES & RESPONSIBILITIES:

  • Provide comprehensive designs to address the company’s strategic direction for physical and virtual server platforms; evaluate emerging technologies; implement systems/architectures based on best practices; ensure system integrity with regards to security and compliance guidelines.

  • Support and maintain incumbent technology systems and services. Develop maintenance and update plans. Identify design, implementation, and operational problems of technology systems; develop solutions to improve the operations, reliability, and integrity of systems.

  • Work closely with application operations teams in implementation of infrastructure components supporting updates to existing technologies and the implementation of emerging technologies and applications.

  • Respond to issue escalation and service interruption as a confident technical leader. Assume technical leadership role and accountability in problem resolution and root cause analysis. Provide actionable after-incident analysis to ensure root-cause issues are logged and remediated. Utilize the incident management system to document and communicate all issues and their resolution.

  • Develop activity plans, time and resource estimates and cost benefit analyses for planned activities. Ensure that changes and enhancements are carried out properly, via documented change control processes, and on a timely basis. Manage multiple priorities effectively.

  • Prepare activity and progress reports for projects ensuring issues are properly escalated and resolved to maintain delivery schedule, project cost, and desired results.

  • Maintain clear and efficient communications with management and customers. Prepare presentations on technical subject matter for leadership decisions and knowledge sharing. Provide guidance and mentoring to peers and junior staff.

  • Maintain effective external relationships with vendors, consultants, and service providers; leverage these relationships to ensure that the best fit solutions and resources are available.

  • Operate systems with elevated privileges required for sensitive tasks.

  • Other duties as assigned.

MINIMUM REQUIREMENTS:

  • Bachelor’s Degree in Information Technology; Associates Degree in Information Technology, or a related discipline + 4 years’ experience in similar position(s); 8 years’ demonstrated experience in similar position(s) in lieu of Degree.

  • Information Technology Certification equivalent to or exceeding a CompTIA Security+ (e.g. CISSP);or (2) Information Technology Certifications equivalent to a CompTIA ITF+, A+, Network+, or similar in lieu of Security+. Bachelor’s Degree in Information Technology, or a related discipline and work experience in lieu of certification accepted.

  • Broad technical computing background in server hardware and operating systems such as the current Windows versions; extensive knowledge of Microsoft Active Directory, DNS, DHCP and other foundational infrastructure services. Ability to stand up fully functional new AD domains and integration of acquired AD domains will be required.

  • Experience with cloud infrastructure including Microsoft Azure and Office 365.

  • Experience with server virtualization technologies such as VMware and Hyper-v.

  • Experience in TCP/IP, VLAN segmentation, network traffic capture and analysis.

  • Knowledge of SAN / NAS concepts and usage including iSCSI, FC, LUNs, and data replication.

  • Experience with establishing SLA’s with a background in service delivery and service support processes.

  • Demonstrated experience with Active Directory, PowerShell scripting, Office 365 Exchange support, and fundamentals of systems administration.

  • Excellent verbal and written skills are required. The ability to function with little supervision under tight deadlines is required.

  • Must be a self-starter, highly motivated, demonstrate initiative to advance the IT departments’ mission, and to advance professionally into increasingly responsible roles.

  • Ability to work independently with limited supervision.

  • Must possess and demonstrate leadership skills and abilities.

  • Must be able to pass pre-employment drug and background screening


PREFERRED REQUIREMENTS:

  • For assignment to Egypt, the candidate must be tolerant of the foreign, predominately Islamic, environment and capable of working effectively and harmoniously with others in that environment. The candidate must be resourceful and able to work around problems.

  • Must agree to work in Egypt for at least one year, as long as performance is satisfactory and the effort continues to be funded, and be willing to stay longer, if offered.

  • Must be able to obtain a US Govt. Security Clearance.

  • Must be able to obtain and maintain a Country Clearance and Base Access while in Egypt.

  • Previous overseas work experience.

  • 5+ years in technical leadership role with mentoring responsibility.

  • The selected applicant will be subject to a background check and drug testing.

  • This is an overseas position.

  • Basic understanding of Arabic (speaking and listening) is a plus.

  • Experience with ABS Nautical Systems Software is a plus.

  • The selected applicant will be subject to a background check and drug testing.
     
     

MENTAL REQUIREMENTS:
Think Analytically, Effective Verbal Communication, Effective Written Communication, Make Decisions, Observe/Examine Details, Interpret Data, Discriminate Colors, Concentrate on Tasks, Adjust to Changes, Handle Stress/Emotions

PERFORMANCE REQUIREMENTS:
Regular Attendance, Maintain Work Schedules, Irregular Hours, On Call Hours, Attend Meetings, Meet Deadlines, Keyboard/Type, Handle Confidential Info, Use Math/Calculations, Stay Organized, Operate Equipment, Direct Others

PHYSICAL REQUIREMENTS:
Stand, Sit, Walk, Climb (Stairs/Ladders), Kneel, Crouch, Crawl, Talk, Hear, See, Lifting Up to 25 Pounds, Carrying Up to 25 Pounds

ENVIRONMENTAL CONDITIONS:
Dust/Dirt, Electrical Hazards, Moving Parts, Noise

VSE is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state or local law.

Other details

  • Job Family Operations
  • Pay Type Salary
  • Egypt