Inside Sales Agent

Independence, KS 67301, USA Req #150
Friday, October 16, 2020

Job Summary


The Inside Sales agent is capable of performing duties of the customer account manager as well as assists the Sales and Procurement team in maintaining LRU stock, answers and processes customer request for quote and communicates customer core status via the ERP system for the repair of civil aviation articles in accordance with the current technical data provided in the manufacturers’ Instructions for Continued Airworthiness, Services Bulletins, service letters, Airworthiness Directives, government and industry standard practices, and other data acceptable to or approved by the FAA.


Duties & Responsibilities

  • Direct customers RFQs via phone and email

  • Process and execute customer exchange and outright orders via ERP system

  • Utilize the ERP system and other required company systems to document, track and maintain interaction with customers, and request for quotes as areas of business opportunities

  • Oversee and process related documentation to ensure accuracy in orders and returns

  • Receive and process pertaining customer core units into ERP system

  • Process and upload pertaining inventory to RFQ databases and additional required systems

  • Provide related feedback and core evaluation results issued by the designated Service Department personnel to the customer via email or phone

  • Create and finalize invoicing to customers when applicable

Minimum Requirements

  • High School Diploma or equivalent

  • 1 to 2 previous years’ experience in sales or customer service

  • Ability to communicate technical and customer specific information properly and clearly

  • Basic math skills required

  • Experience with problem solving in a high stress environment

Preferred Requirements

  • Preferred experience of 2 to 3 years of inside sales and customer service

  • Strong emphasis on accuracy and detail when working with internal and customer data

  • Proven ability to handle multiple projects to meet goals and deadlines

  • Ability to develop sensible strategies and physical solutions for facilitating workflow, and efficiency in workspace

  • Negotiation skills in sales and customer requirements/requests

VSE is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state or local law.

Other details

  • Job Family Sales
  • Pay Type Hourly
  • Independence, KS 67301, USA