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Transportation Assistant

Fenton, MO, USA Req #89
Monday, January 11, 2021

Seasonal Transportation Assistant

 

At UniGroup, it’s more than just a job: UniGroup seasonal employees get the opportunity to learn about our industry-leading organization from the inside – witnessing firsthand our dedication to our people and our passion for serving others. They have chances to make connections and build long-lasting relationships with UniGroup professionals and experience the professional world in an organization recognized for customer experience, quality, innovation, and safety. Most of all, UniGroup seasonal employees experience what it’s like to #LOVEWHEREYOUWORK.

 

Position Summary:

Under general supervision, the Transportation Assistant assists the operations department with several logistical tasks including obtaining actual weights, determining how to best utilize available capacity, ensuring timely pickup and delivery performance as well as providing high customer satisfaction. Transportation Assistants communicate daily with agents, operations team members, van operators and other departments regarding orders, assignment changes and unique order requirements.

Essential Duties and Responsibilities:

  • Provides high quality customer service to agents, van operators and other personnel.

  • Works closely with the operations team members to resolve issues in a timely manner.

  • Maximizes operational ability to locate trucks by creating potential solutions.

  • Monitors top priority accounts to confirm compliance with operational policies and procedures as well as ensuring that all accounts are receiving exceptional service.

  • Resolves and documents situations in a timely and through manner.

  • Monitors and finds service solutions for our customers.

  • Makes financial decisions based on research and knowledge.

  • Works on individual projects with some latitude given as to the creation and development.

  • Documents accountability and responsibility on specific orders/loads.

  • Performs other duties as assigned.

    Qualifications:

  • Time Requirements: MUST be able to work 40-hours per week from May - August (12 weeks)

  • Associates Degree or currently pursuing Associates or Bachelors’ degree

  • Strong attention to detail and analytical skills

  • Ability to successfully manage time constraints and work well under pressure

  • Solves problems with strategy and analysis, and applies sound judgement in decision making

  • Previous experience in customer service

  • Experience with Microsoft Excel or Access preferred

 

At UniGroup, we foster diversity, in part, by imposing a strict policy of non-discrimination. Employment decisions are made without regard to race, color, ethnicity, national origin, sex, sexual orientation, age, religion, disability, veteran or military status, genetic information or other status protected by the law.

 

UniGroup is committed to the full inclusion of all qualified individuals. As part of this commitment, UniGroup will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Michelle Kann, Talent Acquisition Specialist, 636-305-4483 or michelle_kann@unigroup.com  

Other details

  • Job Function Non-Exempt
  • Pay Type Hourly
  • Fenton, MO, USA