Lead Administrative Coordinator

Overview:
Therapeutic Associates, Inc. - Juanita Physical Therapy is seeking a Lead Administrative Coordinator to join our team! Therapeutic Associates, Inc. specializes in orthopedics and manual therapy and pride ourselves on our one-on-one patient care and strong relationships with referral sources. Our organization is committed to the highest level of patient care, continued education, professional development, and community involvement.
 
Duties & Responsibilities:

The Lead Administrative Coordinator provides customer support by applying clinic administrative policies and procedures and effectively utilizing administrative systems.

·      May coordinate the daily operations of clinic administrative support staff

·      Ensures payment for services by verifying insurance and obtaining insurance Authorizations

·      Educates patients about their insurance and how physical therapy treatment plans work

·      Ensures intake procedures are followed and complete

·      Minimized cancellations and empty appointment slots

·      Compiles medical records as directed by the Central Business Office

·      Track authorizations, supply inventory, and record management

·      Tracks patient experience feedback

·      Occasional driving for business needs

·      Other tasks, such as minor aide duties, as assigned  

Minimum Qualifications:

• Associate’s degree or equivalent experience
• Basic proficiency with MS Office products including Word, Excel, and Outlook
• 2 years of customer service experience
• 2 years of prior medical office experience preferred

What We Offer:

• Medical/Dental/Vision Insurance
• Continued Education Stipend
• 15 days PTO per year
• 401(k) and profit-sharing program
• Interactive Wellness Program