Customer Service Representative

Sugar Creek Packing Co., founded in 1966, is a flourishing privately held, family owned food company. Its commitment to making the highest-quality, best-value products has allowed Sugar Creek to grow into one of the largest independent bacon processors servicing the global market.

DESCRIPTION SUMMARY
Facilitates information and communication via email, phone or fax between the correct contact points for both the customer and the company.  Relays information relating to change orders, complaints, shortages and any other issues to the appropriate party to ensure efficient resolution.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Serve as the central contact person for all basic customer inquiries, gathering all necessary information from internal business partners to communicate effectively back to customer.
• Resolve service needs, questions and complaints by telephone or written correspondence by gathering, researching and analyzing information from internal business partners, and escalate unresolved issues to management as needed.
• Contact customers when identifying availability issues and propose solutions to prevent customer dissatisfaction.
• Collaborate with production planners on the customer schedule changes and proactively communicate with both internal teams and customer on solutions.
• Communicate with assigned accounts regarding pricing, order entries and other issues as they arise.
• Address issues impacting customer service and seek solutions.
• Comply with federal, state, and company policies, procedures and regulations.
• Support all safety, food quality and sanitation initiatives and policies.
• Follow Sugar Creek Packing Co. safety rules and procedures.
• Perform other duties and tasks as assigned.

MINIMUM QUALIFICATIONS
Education: Bachelor's Degree in a related field preferred.
Experience: 1 to 2 years in customer service or related industry preferred.
Certification: None

ABILITIES, KNOWLEDGE, AND SKILLS REQUIRED

• Know how to use Microsoft Office programs like Microsoft Excel.
• Possess strong communication skills, both verbal and written.
• Able to work well with others in a team environment.
• Able to plan, organize, and manage time effectively.
• Possess basic mathematical skills.
• Possess strong attention to detail.

OTHER REQUIREMENTS
No unusual physical requirements. Physical requirements are consistent with other Customer Service Representative positions, including mostly sitting with some standing/walking required.  Some travel may be required between plants.

WORK ENVIRONMENT
All work takes place in an indoor, office-style setting. 

We are an equal opportunity employer.

We participate in E-verify.  Participamos en E-verify.

Right to Work.  Derecho al Trabajo.

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