System Administrator I

Noblesville, IN, USA Req #862
Wednesday, March 3, 2021

PURPOSE

The Systems Administrator provides advanced support to our partners by taking proactive steps to minimize system downtime. The administrator will use monitoring tools and best practices to ensure system stability and uptime. They will assist by monitoring support channels and responding to reported issues. This role may include license management, governance, and compliance guidance as well as configuration assistance of locally hosted applications and sanctioned SaaS applications. The SA position is an essential member of the team where an agile mindset, transformative thinking and continuous learning are demonstrated daily.

ESSENTIAL DUTIES

q  Provides Awesome support for current and future enterprise systems 

q  Use Agile Principles and Values within the prescribed framework, actively participating in all team events 

q  Complete all relevant work as required by the team's Definition of Done 

q  Vigilant adherence to SMC IT security policies and procedures 

q  Collaborate with our partners on value driven solutions, shared learning opportunities, driving new technology innovation and adoption

q  Captures, understands, translates, and documents customer requirements 

q  Performs troubleshooting and remediation 

q  Ensures successful project implementation 

q  Performs post project end user support. 

q  Manages and documents system configurations 

q  Other duties as assigned 

DESIRED EXPERIENCE

q  ITIL Foundations (valid up-to-date certification)

PHYSICAL DEMANDS / WORK ENVIRONMENT

q  Cross functional, self-organized team environment as defined by the prescribed framework

q  Collaborative team environment in a shared work space

q  General office, computer room, warehouse, and factory areas

q  Infrequent off-hours work and travel as required

q  Sitting for long periods of time

q  Minimum lifting requirements of 15 pounds

MINIMUM REQUIREMENTS

q  2-4 years relevant work experience

q  Carry mobile phone during work hours and on-call periods

Other details

  • Pay Type Salary
  • Required Education High School
  • Noblesville, IN, USA