Customer Service Summer Temp

Fort Wayne, IN, USA Req #534
Tuesday, January 19, 2021

Respond to customer's phone calls, emails and letters ranging from inquiries to demands of restitution and resolution of disputes, relative to a dissatisfaction of service. Equitable and timely resolution requires communication with all parties that can impact decisions, i.e. agents, driver(s), Operations, Revenue Accounting, Credit/Collection, during any phase of the move. Timely response also requires a working knowledge of all mainframe screens as they relate to shipment status and Operations. Mediate inconvenience claim settlements and obtain a consensus from the accountable parties. Monitor the process of the move and provide the customer with updates during delays and communicate with all service providers. Review all shipping documents, tariff charges, invoices and negotiate with affected parties if a price adjustment is warranted. Accurately interpret the Customer Service and Ops. Systems to obtain shipment status and promptly respond to potential service problems. Provide accurate documentation of all phone conversations to be shared internally and with all service providers.

Responsibilities

-Resolve and provide timely and thorough handling of customer calls regarding service dates, disputed charges or driver/agent performance.
-Resolve and provide prompt and accurate response to customer correspondence.
-Provide timely and accurate response to customer calls relating to inquiries about ETAs, price and payment.
-Investigate and adjudicate settlement of all inconvenience claims in an equitable manner and within tariff guidelines, contract carriage agreements, government Tender of Service or interline hauling agreements.
-Document conversations with the customer and all other internal/external conversations that occur during the handling of the inquiry or complaint.


Qualifications

• 1-3 years’ experience within a Customer Service environment.
• Excellent communication, both written and verbal, and good problem-solving skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Prefer Word and Excel experience.
• Must be detail oriented and manage time well.

SIRVA Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (SIRVA, Team Relocations, Allied, northAmerican, & SMARTBOX) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.

  

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company! 

At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger. 
  

SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.
 
It is also SIRVA's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.

Other details

  • Pay Type Hourly
  • Fort Wayne, IN, USA