Kairos house On call Support Staff

Philadelphia, PA, USA Req #481
Wednesday, April 7, 2021


The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.

Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.

Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.

Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.


The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.

We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.

We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.

We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.

We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.

Job Summary Project HOME’s Kairos House is a permanent supportive housing residence for 36 men and women with a serious mental illness and history of chronic homelessness. 
 Shifts available:

Multiple 4p-12a shifts M-F. Opportunities for 12a-8a and weekend shifts.


Essential Duties and Responsibilities


General duties (shared with Support Staff shift partner) include:

·   Conduct hourly rounds of each floor, including checking on the safety and security of residents, and that the building is secure and monitors are working properly.  ·  Document hourly rounds in the log book, reporting any activity of note or critical incidents.

·     Monitor front and back door access, and general safety of residents in the courtyard and front steps

·     Intervene during residents crisis situations.  Become familiar with emergency/crisis procedures.  Contact emergency services and on-call staff in case of resident emergency or property emergency (flood, fire).

·     Advise and remind residents of morning appointments, including waking residents up.

·     Establish and maintain healthy relationships with residents, including interacting with residents who are up and in common areas at night

·     Identify maintenance issues and submit a work order as appropriate.

·    Attend support staff meetings as scheduled.

·    Attend required trainings as scheduled.


Specific duties for full-time Support Staff include:

·       Documentation and Data entry: 

o   ETO data entry of activities and resident attendance (community meetings, OT attendance, music/art classes, special events, holiday events).  

o   Review daily occupancy logs as required for Fee-for-Service billing, work with staff to retrieve missing or incomplete occupancy logs, enter occupancy information in ETO per billing requirements.


·       Kitchen Support Activities:

o   Maintain cleanliness of kitchen (wash any remaining dishes, empty trash as needed, cleaning projects per instructions from kitchen coordinator).

o   Assist in preparation for breakfast (set out dishes, napkins and utensils; pour juices; other prep activities per menu and instructions from kitchen coordinator).

o   Document tasks on kitchen log when complete.


·       Medication Monitoring and Medication Room Management: 

o   Assist residents to comply with taking their prescribed medications per medication monitoring policy and protocols. (Can be jointly conducted with shift partner as appropriate)

o   Prepare medication room station (filling water container before morning medication monitoring, refilling supply of cups, gloves, forms, pens; wiping down table.)

o   Review medication supply for each resident (including overflow bin), and create list of medications to be called into the pharmacy for any needing to be refilled. 

o   Organize medication logs in weekly binders. Xerox and maintain supply of medication signature logs for use with medication monitoring.

o   Other duties as assigned/appropriate

Minimum Qualifications

·       A high school diploma (or equivalent), higher education preferred

·       Excellent documentation and organization skills

·       Data entry experience

·       Able to engage persons in conversations and develop rapport

·       Must be dedicated to assisting others while fostering their self-esteem and dignity

·       Ability to work well in a team context

·       Ability to appropriately manage crisis situation

Preferred Qualifications

·       Experience working with persons with substance abuse, mental health issues and/or homelessness



Project HOME is an Equal Opportunity Employer

Other details

  • Pay Type Hourly
  • Philadelphia, PA, USA