Sacred Heart Full Time Resident Services Coordinator

Philadelphia, PA, USA Req #503
Monday, April 5, 2021

Job Description

Job Title: Residential Services Coordinator

Department Name

Residential and Homeless Services

Program Name 

Sacred Heart Recovery Residence

Project HOME Site 

Sacred Heart Recovery Residence

Reports to (Position Title)

Senior Program Manager

Job Classification (FT, PT, on-call)

FT, on-call

Physical Requirements

Ability to travel to and around various sites

FLSA Status  (Exempt, Non-Exempt)


Hours Per Week

40 (includes evening/weekend hours)


The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.

Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.

Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.

Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.


The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.

We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.

We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.

We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.

We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.


Job Summary: Residential Service Coordinator

The primary responsibility of the Residential Service Coordinator is to provide collaborative recovery planning, support and follow through with residents within the framework of person first best practices including to act as an advocate within the Sacred Heart interdisciplinary core team and if appropriate outside treatment providers. The Resident Services Coordinator will work with residents to identify their natural recovery supports, increase their recovery capital and effectively transition to the outside recovery community as well as assist with Permanent Supportive Housing options.  This position will also provide leadership and support to the Lead Peer Support Specialist.

Schedule: 1 FT position available: Sunday & Monday 8am-4pm, Tuesday-Thursday 10am– 6pm

Essential Duties and Responsibilities

·       Work with team to screen and interview all new residents, assist in completing the initial intake to create an initial recovery plan.

·       Provide leadership and support to the Lead Peer Support Specialist.

·       Acquire, maintain and display a comprehensive knowledge of mental, physical, emotional, social, medical, employment and education status.

·       Provide residents with program orientation and materials for guided activities to ensure successful transition from the streets.  Coordinate orientation of new residents moving in.

·       Along with the residents, identified members of Sacred Heart Core Team and supports, gather histories and assessments to design and implement recovery plans in the areas of recovery, health care, medication monitoring, money management, education, and employment which encompass short and long-term goals, action plans and means for evaluation and revision as outlined by documentation standards.

·       Assist residents with coordination of supports including referrals, linkage meetings and advocacy in the following areas: addiction, housing, employment, education, medical, behavioral health (including MAT), TCM/ICM/peer services as needed and natural supports. Maintain records and reports, as required in a timely and thorough manner. 

·       In conjunction with the Sr. Program Manager, Nurse and Peer Supports develop, plan and co-facilitate weekly recovery groups, house meetings and recreational activities for residents to support community building and develop recovery capital. 

·       Meet with staff and other treatment professionals as needed for consults and ongoing care. Attend program meetings and linkage meetings as necessary serving as an advocate for residents’ best interests.

·       Perform both routine and random urine screens as necessary. 

·       Maintain ETO records and reports as required, in a timely and thorough manner including progress notes, assessments, quarterly goal plans and discharges. Ensure that all required documentation meets agency and contract agency standards.

·       Assist residents in coordination with the Housing Specialist with completing Permanent Supportive Housing applications and gathering required documentation for the application. 

·       Assist in the collection of Program Fees and Food Fees. 

·       Collaborate with residents and other supports to create appropriate discharge plans. Connect discharged residents to Alumni Services.

·       Alternate on-call responsibilities with other staff for emergencies. Work with residents and peer supports through crises, assessing the situation and preparing appropriate plans and interventions. Report and respond to incidents in a timely and appropriate manner.


Assist residents with coordination of benefits and resources

·       Ensure resident benefits and resources are coordinated by working in partnership with BenePhilly and other agencies such as DPW, SSA and Unemployment Compensation.


·       Refer residents for employment and education services including but not limited to PHOME’s Employment Services, the Honickman Learning Center (Adult Education) and partner with departments associated with resident employment and education goals.

Meet as scheduled with the following individuals:

·       Participate in staff, team, resident and special committee meetings.

·       Meet as scheduled in supervision with the Sr. Program Manager.

·       Participate in trainings and continuing education opportunities.

·       Plan and actively participate in site based and agency activities.

Communicate effectively in a respectful, culturally sensitive and timely fashion. Develop and maintain cooperative working relationships with others. Encourage an open expression of ideas and opinions.

Minimum Qualifications

·       High School Diploma/GED/Certified Peer Specialist certification and 5 years direct experience working with individuals with substance use disorder; or Associate’s Degree and 2 years experience; or Bachelor’s Degree.

·       Experience providing supportive, therapeutic counseling and/or consultative services to clients in recovery.

·       Demonstrated knowledge of MAT, addiction/recovery resources

·       Demonstrated experience providing group and individual counseling.

·       Excellent verbal and written communication, organizational and interpersonal skills

·       Experience working with teams.

·       Exhibits strong computer/technology literacy

·       Valid PA Driver’s License

Preferred Qualification

·       Bi-lingual Spanish/English

·       Experience working with people who are identified as homeless

·       Knowledge of available resources and housing options including eligibility criteria and the coordinated entry process

Project HOME is an Equal Opportunity Employer. All offers of employment are contingent on successful completion of a drug screen and background checks.


Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job nor does it constitute a written or implied contract.





Immediate Supervisor


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One-Level Up Supervisor

Christina Fidanza

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Department Vice President/Executive 

Sue Smith


Director of Human Resources 

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President & Executive Director and/or Associate Executive Director

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Other details

  • Pay Type Hourly
  • Philadelphia, PA, USA