St. Elizabeths Recovery Residence Program Manager

Philadelphia, PA, USA Req #491
Thursday, March 11, 2021

Job Title: Program Manager

Department Name

Residential and Homeless Services

Program Name 

St. Elizabeth’s Recovery Residence/Hope Haven I & II

Project HOME Site 

St. Elizabeth’s Recovery Residence/Hope Haven I & II

Reports to (Position Title)

Director of Residential Services

Job Classification (FT, PT, on-call)

FT, On-Call

Physical Requirements

Ability to climb stairs, some light lifting

FLSA Status  (Exempt, Non-Exempt)


Hours Per Week



The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.

Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.

Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.

Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.


The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.

We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.

We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.

We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.

We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.

Job Summary:  The Program Manager at St. Elizabeth’s Recovery Residence (SERR) leads the team with the development and implementation/management of a supportive housing recovery program for homeless individuals who have a substance use disorder and may have other co-occurring disabilities. The Program Manager is responsible for the developing a caring, supportive environment that promotes the emotional, physical and mental well-being of the residents, and focuses on achieving community housing placements and inclusion for the residents as part of the recovery process. Responsibilities include overall management of the residence, supervision of Residential Service Coordinators, Kitchen Coordinator and the Assistant Program Manager, maintaining an in-depth knowledge of residents, and administering the activities and operation of the program in a manner consistent with the mission of Project HOME.

Schedule: M-F -typically 9am-5pm and one evening/week and on-call responsibilities. Some weekends where needed.

Essential Duties and Responsibilities

Intake Coordination

·       Work with the Property Manager and Central Intake Coordinator to facilitate intake process, including assisting with interviews, working with referral sources to collect required paperwork, and coordinating lease signings and move-ins.  Ensure documentation meets contract requirements and timeframes.

·       Coordinate orientation for residents moving in.

  • Coordinate with homeless outreach programs and community agencies to facilitate referrals, including the VA

to facilitate Veteran referrals. Review documentation for all referrals to assure eligibility compliance, including

chronic homelessness and history of substance use and co-occurring disabilities where appropriate.


Service Coordination

·       Acquire and maintain a comprehensive knowledge of the mental, physical, emotional, educational, social, medical, financial, employment and education status of residents.

·       Facilitate team meetings to ensure coordination of services and program obligations are being addressed

·       Create an environment that combines the necessary structure, case management and/or service coordination support, counseling, interaction, freedom, and safety to facilitate Resident growth, individuality and connection to the Project HOME and the external community.

·       Create an environment where addiction recovery journeys are openly discussed and the community members support each other in their journeys, celebrating milestones and supporting each other.

·       Participate and oversee the development of educational/employment/health opportunities that are accessible and develop a culture of recovery coupled with employment for residents

·       Provide ongoing consultation with individuals in recovery

·       Assist in medication monitoring and documentation/training of staff related to medication monitoring.  Ensure compliance with med monitoring procedure.

·       Coordinate services and linkages with outside agencies/providers

·       Provide both routine and random drug screens

·       Seek out and participate in relevant trainings and in-services

·       Foster and model respect, empathy, and understanding of residents

·       Coordinate resident discharges


Resident Leadership & Community Integration:

·       In an effort to build resident leadership, provide structure and guidance to tenant council, resident led endeavors and encourage resident’s strengths in leadership

·       In an effort to build community integration with Project HOME residents and the larger community, identify and meet with neighborhood leaders, and involve them in community events.



·       Supervise Assistant Program Manager, Residential Service Coordinators and Kitchen Coordinator.  Work with the Assistant Program Manager to supervise and train the Support Staff.

·       Provide regular and consistent supervision and general oversight of staff to ensure program is person centered with a focus in wellness.

·       Work with staff to identify resident needs and establish pertinent goals and objectives in the areas of: recovery, health, education, employment and community integration.

·       Ensure documentation is meeting contractual obligations and all reports are submitted in a timely fashion.

·       Conduct and document case review meetings with case management/service coordination team

·       Oversee the training, implementation and use of the best practices (such as Critical Time Intervention and Wellness Self-Management)

·       Provide and document regular individual/team supervision with staff.

·       With the Assistant Program Manager, manage the On-Call schedule and staff schedules in Dayforce.

·       Serve as liaison with all agencies providing services to Residents.

·       Develop and maintain positive working relationships with service providers, the community, and volunteer groups

·       Attend meetings as scheduled/assigned.

·       Ensure program is meeting Strategic Plan goals.

  • Manage staff to complete documentation as required including electronic record keeping system, resident files and reports as required.

·       Work with the Kitchen Coordinator to ensure the smooth operation of the kitchen, including meal-planning, ordering supplies, cleaning and organizing, licenses and certifications, and inspections. 

·       Oversee operations of St. Elizabeth’s van (scheduling, cleaning, arranging for maintenance) as per policy.



·       Supervise the financial operations of the program

·       Develop annual budgets with the Director of Residential Services and the Finance Department

·       Authorize the purchase of goods and services within approved budget and manage the reconciliation of expenses with the accounting office.


Property Management

·       Work as a blended management team with the Property Manager.

·       Coordinate and address necessary follow-up with any leasehold violations including but not limited to rent arrears and incidents

·       Work with Property Manager to ensure resident compliance with unit/common space cleanliness/safety and compliance with safety and licensing regulators

·       Coordinate with team to ensure housing re-certifications are completed in a timely basis


Minimum Qualifications

·       MSW or related degree and 3 years related experience including minimum of 2 years supervisory experience OR BA/BSW, or related degree and five years related experience including minimum of 2 years supervisory experience

·       Experience working with recovering persons (mental illness, drug/alcohol, or dually diagnosed persons)

  • Strong organizational, interpersonal, and assessment skills
  • Understands and affirms the mission of Project HOME
  • Good verbal and written communication
  • Team experience
  • Strong Computer literacy including experience with electronic record systems. 
  • Availability for on call duties


Preferred Experience:

·       Bilingual in English/Spanish

·       Experience working with homeless individuals and/or in supportive housing a plus

·       Driver’s License


Project HOME is an Equal Opportunity Employer









Immediate Supervisor

Christina Fidanza


One-Level Up Supervisor

Sue Smith


Department Vice President/Executive 

Sue Smith


Director of Human Resources 

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President & Executive Director and/or Associate Executive Director

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Other details

  • Pay Type Salary
  • Philadelphia, PA, USA