Hub of Hope Senior Resource Coordinator

Philadelphia, PA, USA Req #486
Monday, March 8, 2021

Job Description



The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.


Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.

Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.


Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.


The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.

We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.

We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.

We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.

We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.

Job Summary: The Hub of Hope Senior Resource Coordinator is responsible for providing case management services for people who are coming into the Hub, with a particular emphasis on people who are chronically homeless with behavioral health diagnoses.  The core case management services include engagement, building rapport, assessment, service referral and placement.  The Senior Resource Coordinator will supervise additional resource coordinators.


Essential Duties and Responsibilities


  • Supervision
  • Supervise additional resource coordinators at the Hub of Hope.  Create goals for each direct report in consultation with the Senior Program Manager.  Conduct regular supervision meetings to monitor progress and provide constructive feedback. Review documentation entered by direct reports in electronic case management systems (i.e. ETO).  Ensure that direct reports complete required trainings.  Complete performance evaluations. 


  • Resource Coordination
  • Assessment and Referral. Build rapport with individuals who frequent the Hub. Learn their treatment and residential histories.  Discuss what worked, what didn’t work and why.
  • Conduct assessments and refer guests to appropriate services, including—shelter, permanent supportive housing, substance use and mental health treatment, and intensive case management.  Complete housing applications using VISPDAT and referrals through CEA-BHRS.  Assist guests with obtaining IDs and benefits as well as medical and psychiatric evaluations for placement.  Promote effective strategies for engaging regular users of Hub services, including referrals to the Living Room, the Hospitality Coordinator, the benefits counselor, or the medical team as needed.  Advocate for individual’s needs within the larger system of services. 
  • Maintain records as required for contractual and agency standards including ETO and HMIS. (Training on systems will be available.)
  • Communication. Participate in weekly staff meetings.  Present updates on caseload and progress. 
  • Review log book at the beginning of each shift, update as necessary to maintain seamless transition between shifts.


  • Other Duties
  • Crisis Prevention. Maintain situational awareness at all times in order to prevent and respond to incidents that may arise and promote a safe environment for all.  
  • Other Duties as Assigned. 

Minimum qualifications


  • A college degree (BA, BS or associate degree)
  • Minimum of 3-5 years of experience as a case manager in a supervisory position, with a focus on drug and alcohol services or mental health services, or homeless services.  
  • Proven ability to navigate a complex social services system and homeless provider network.
  • Experience with housing placement assistance and necessary documentation for housing applications.  
  • Strong computer skills and experience with electronic case management systems.



Preferred qualifications


  • A master of social work (MSW)
  • Working knowledge of best practices in trauma-informed care
  • Working knowledge of the Philadelphia homeless provider network and social services system. 
  • Working knowledge of the Philadelphia drug and alcohol treatment system and/or the behavioral health system.


Project HOME is an Equal Opportunity employer.

Other details

  • Pay Type Hourly
  • Philadelphia, PA, USA