Connelly House Residential Services Coordinator

Philadelphia, PA, USA Req #484
Monday, February 15, 2021

Job Summary: The Residential Services Coordinator at Connelly House provides support, resources, and referrals to the Project HOME Residents at Connelly House. The Connelly House provides 55 units of Permanent Supportive Housing to single adults who have been diagnosed with a Mental Illness and are homeless at the time of entry to the program.

Essential Duties and Responsibilities

The chief responsibility of the Residential Services Coordinator is to provide collaborative recovery planning and follow through with residents and supports utilizing a recovery model. These services include keeping accurate records as well as working as an advocate for the residents in connection with a team.


Core Responsibilities

·       Build relationships and foster a sense of community. Encourage residents to participate and support various functions and opportunities at Project HOME

·       Design and implement recovery plans in the areas of recovery, health care, medication monitoring, money management, education, and employment which encompass short and long term goals, action plans and means for evaluation and revision.

·       Assist residents with learning to maintain lease obligations, independently or with the help of supports.


Assist residents with coordination of benefits and resources

·       Refer residents to BenePhilly and assist applicant with any related follow up needed (for example with DPW, SSA, unemployment).

·       Refer residents for employment and education services including but not limited to PHOME’s Employment Services, the Honickman Learning Center (Adult Education) and partner with departments associated with resident employment and education goals.

·       Support residents through the completion of housing recertification process.


Meet as scheduled with the following individuals/groups:

·       Participate in Staff, Team, Community and special committee meetings.

·       Meet as scheduled in supervision with the Program Manager.

·       Participate in trainings and continuing education opportunities.

·       Facilitate Recovery Oriented groups and individual sessions with residents.

·       Plan and actively participate in site based and agency activities.


Intake, Orientation, and Discharge

·       Utilize Critical Time Intervention best practices.

·       Complete all admission and discharge paperwork accurately.

·       Enter necessary information into electronic charting system, complete all assessments, and facilitate support groups and Community Meetings.

·       Use the orientation process to inform new residents of the residential site, agency, services, and neighborhood resources.


Assist residents with coordination of supports including referrals, linkage meetings, and advocacy in the following areas:  Addiction, Housing, Employment, Education, Medical, Mental Health and Natural Supports. Maintain records and reports, as required in a timely and thorough manner.


Collaborate with residents and other supports to create appropriate discharge plans. Connect discharged residents to Alumni Services.


Alternate on-call responsibilities with other residential staff for emergencies. Work with residents and supports through crises, assessing the situation and preparing appropriate plans and interventions. Report and respond to incidents in a timely and appropriate manner.


Work closely with Property Management and other departments within Project HOME as needed and all other tasks as assigned.


Communicate effectively in a respectful, culturally sensitive, and timely fashion. Develop and maintain cooperative working relationships with others. Encourage an open expression of ideas and opinions.



Typically M-F 9-5 or similar, one evening per week, occasional additional weekends/evenings


Minimum Qualifications

·       High School Diploma or GED and 4 years’ experience with persons served; or an Associate’s Degree and 2 years’ experience; or Bachelor’s Degree

·       Experience working with mentally ill/dually diagnosed clients and/or homeless population

·       Excellent verbal and written communication, organizational, and interpersonal skills

·       Experience working as a part of a team

·       Exhibits strong computer/technology literacy

Preferred Qualifications

·       Bachelor of Arts/Bachelor of Science Degree

·       Valid Driver’s License

·       Work effectively with other outside agencies

·       Ability to effectively facilitate Support groups for residents

·       Understand Evidence-Based Practices, i.e. Wellness Self-Management, WRAP, Critical Time Intervention



Project HOME is an Equal Opportunity Employer


The mission of the Project HOME community is to empower adults, youth, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.  Join us!  Project HOME has a long-standing commitment to equal employment opportunity for all staff and applicants for employment.  Employment decisions including, but not limited to, hiring selection, performance evaluation, administration of benefits, working conditions, associate programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Other details

  • Pay Type Hourly
  • Philadelphia, PA, USA