Splish Splash - Guest Services/Lockers

Guest Services/Lockers (16+)

Guest Services Team Members are responsible for providing superior guest service throughout the day. They should always have a smile on their face and must be  comfortable dealing with guest complaints, lost items, lost children, as well as assisting guests in locker, stroller, or lifejacket rental. Guest Services Team Members must also provide accurate information on park policies and procedures to guests in person or by answering phone calls. They must be friendly, great at communication, and be able to think on their feet!

Essential Duties and Responsibilities:
Providing exceptional customer service to all guests
Providing information on park policies and procedures to guests in person and on the phone
Assisting guests with locker, stroller, and lifejacket rental
Handling guest complaints and dealing with lost children

Additional Duties and Responsibilities:
Working required hours scheduled while following all labor laws
Complying with and enforcing all Splish Splash policies
Communicating appropriate department-, park- or team- related concerns to the Leadership Team
Following Supervisors’ and Managers’ directions
Willingness to assist other departments as needed 

Skills and Qualifications:
The ability to multitask and work in a fast-paced environment
Must be at least 16 years of age
The ability to read, write, speak and understand the English language
Must possess excellent customer service and interpersonal skills