Community Service Officer - Police

South Carolina, USA Req #30
Wednesday, December 30, 2020

JOB SUMMARY

The Community Service Officer receives, routes, and processes a variety of calls from the public and administration, enters and maintains Department records, and provides assistance to the public, vendors, attorneys and other professionals.


ESSENTIAL JOB FUNCTIONS:

  • Answers and forwards incoming telephone calls as appropriate and greets citizens in the lobby to provide information and answer routine questions; posts related information in accordance with Department procedures; accepts monies from the public for reports and background checks.

  • Completes, edits and processes a variety of Department records, reports and documentation, such as warrants, missing persons logs, incident and accident reports, stolen property reports, Freedom of Information Act (FOIA) requests, case information, etc.

  • Utilizes National Crime Information Center (NCIC) database to enter, obtain, confirm, or update information and relays information to requesting staff or others as appropriate.

  • Maintains Department hard copy files, automated data systems, and record holding systems, including scanning, copying, gathering, collating, entering, editing, and filing documentation.

  • Assists Department staff, other Town staff, and the public and distributes police records in accordance with state law and established policy and procedures.

  • Expunges electronic and hard copy records from the system in compliance with court orders and established policies and procedures.

  • Conducts background checks and provides criminal histories or driving histories in accordance with established policies and procedures.

  • Researches Department records and databases and provides incident and accident reports and case documentation in accordance with established policies and procedures.

  • Receives and logs incident reports from the public, gathers pertinent information and details, enters case into database, and prepares and submits case narrative.

  • May serves as Terminal Agency Coordinator (TAC) for NCIC, to include reviewing entries made by other personnel, verifying certification for terminal use, conducting training, etc.

  • Performs other related assigned duties
     

MINIMUM REQUIREMENTS TO PERFORM WORK:

  • Associate degree in Criminal Justice or related field and and one (1) year of work experience that shows an ability to maintain steady employment in any field;

  • Or equivalent combination of education and experience.

  • Valid South Carolina driver’s license is required.

  • Possession and maintenance of NCIC Operator and Instructor certifications is required.
     

KNOWLEDGE, SKILLS AND APTITUDES:

  • Knowledge of police department record keeping practices and procedures;

  • Skill in the use of oral and written communication;

  • Skill in data processing and being well organized;

  • Skill in the use of oral and written communication;

  • Skill in data processing and being well organized;

  • Ability to manage multiple tasks in a detailed and effective manner;

  • Ability to deal with contacts in a tactful manner;

  • Ability to prioritize tasks in an effective manner;

  • Ability to review, classify, categorize, prioritize, and/or analyze data; includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships;

  • Ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations;

  • Ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions;

  • Ability to utilize a wide variety of reference, descriptive, and/or advisory data and information;

  • Ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs;

  • Ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives;

  • Ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.

To deliver superior performance in a manner that is distinctive and impactful to each person served and that establishes a standard for quality that endures for generations.

Other details

  • Pay Type Hourly
  • South Carolina, USA