Software Application Support Specialist

82 John St, Westminster, MD 21157, USA Req #64
Tuesday, December 22, 2020

Come join the growing Tevis Family of Companies!
 
We are currently searching for a Software Application Support Specialist to join our growing IT team. If you have a passion for working with others in a fast-paced environment, please send us your application today!

Responsibilities:

  • Develop an extensive working knowledge of software to provide technical support to staff
  • Prepare routine end user and support staff instructions and assist in development of training materials.
  • Assist in the installation, upgrading and testing of new software releases
  • Answer incoming emails/calls, track all information/status and enter in our ConnectWise Service Management System
  • Coordinate new customer implementations and persuade users to change behaviors or approach to using software for best efficiency

 Requirements:

  • HS Diploma 
  • Three or more years' software support analyst/trainer experience
  • Demonstrated experience with business applications and systems
  • Knowledge of ADD Systems software is a plus.
  • Working knowledge of Outlook, Word, Excel and PowerPoint
  • Must have strong organizational skills
  • Strong interpersonal skills, with the ability to work with a variety of people
  • Ability to clearly present information, both written and verbally
  • Strong team-player who can also work independently when necessary
  • Displays methodical attention to detail
  • Willingness to acquire new skills and learn new tools
  • Must be able to multi-task and change direction with minimal notice
  • Ability to transfer knowledge to others
  • Displays passion and optimism, inspires respect and trust

 
S.H. Tevis & Son, Inc. is an Equal Employment Opportunity Employer 


Other details

  • Pay Type Hourly
  • 82 John St, Westminster, MD 21157, USA