WCAP, Associate, WCAP Integrated Care Coordinator

Status: Full-time, Exempt: No   

This position acts as the coordinator and team support for all aspects of the Westchester Cares Action Program (WCAP). This position also strongly supports the case management programs by assisting with case management administrative functions that include case tracking, record keeping, the coordination of special member mailings, and the generation of reports.  This position will interact with and call members of a multi-disciplinary team.  Fifty percent field work is required. 
 

Specific duties may include:

Answer phones for Westchester Cares Action Program (WCAP) program.

Provides telephonic patient outreach to ensure that coordinated health care services have been appropriately implemented and that the patient’s needs are being met. Reviews Care Plans and implements tasks as directed.  Reports outcomes to the Integrated Case Manager.

Maintain and update a community resource manual with the full range of primary, specialty and supportive services that can be made available to enrollee.

Maintains logs and records as required for WCAP.

Coordinate after hour messages and complete any follow up as necessary.

Participates in the completion of QA studies and/or reporting as required by the WCAP.

Assists with the identification of WCAP clients who require interventions by an Integrated Case Manager- Registered Nurse or Licensed Social worker.

Assist clients with the coordination of appointments and/or outpatient visits.

Assists healthcare professionals identify non-adherent members in need of preventative services.

Provide anticipatory guidance to families enrolled in special case management programs as needed.

Participate in all special client outreach projects.

Provide language assistance when necessary (Spanish translation).

Perform data entry into case management system.

A car is required for travel to community-based meetings, provider sites and client’s home. (Position is working remotely at this time but will transition back to traveling in the future).

Participate in all other duties/activities as required by management. 
 

Position Qualifications

Minimum Education

Associate Degree required, Bachelors’ Degree preferred  
 

Minimum Experience

3 years’ work experience in community/healthcare relations, or managed care field
 

Required Skills

Excellent communication skills. 

Knowledge of computerized systems, medical coding/terminology and office procedures  

Well organized and able to handle multiple tasks

Must be a team player and possess the ability to meet deadlines

Valid driver’s license and car are required
 

Preferred Skills
 Bi-lingual (Spanish) is a strongly preferred skill.

Comprehensive knowledge of HARP, Home Care, and the healthcare delivery system a plus