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Field Coordinator

New York, NY, USA Req #10819
Tuesday, October 20, 2020

About Motivate 

Motivate is a best-in-class service operations and logistics company, delivering bike share services to some of the largest urban environments in the U.S.. We operate in 8 markets across the U.S. including New York, San Francisco, Chicago and Washington D.C. and will serve over 1.5 million customers this year alone. Led by a group of urban visionaries and seasoned operations experts, our mission is to revolutionize the landscape of our cities. In an effort to completely transform the urban experience, Motivate is leading the way in making cities more accessible, healthier and sustainable. We operate and maintain safe and dependable systems that help make cities great by connecting individuals to the people and places they love. 

Overview of Position:

Citi Bike’s Service Delivery Department works hard to make sure that our bikes are available for our customers when they need them, where they need them. The Motorized Redistribution team deploys box trucks and sprinters throughout our service area in support of this task, moving bikes as required and running inspection routes. The Redistribution Operations Field Coordinator works with and supports our Rebalancers and Driver-Rebalancers that make this happen. The Field Coordinator will implement the goals and standard operating procedures set forth by their managers and ensure they are being carried through. The Field Coordinator will work under the guidance and supervision of the Manager of Motorized Redistribution and Service Delivery Director. This is a field-based position reporting to our main vehicle depot and traveling around the city to monitor staff. The position oversees 2 shifts, 3PM-11PM and 11PM-7AM. Weekends are mandatory

Key Aspects of Position:

  • Oversee the activity of Motorized Redistribution during the course of your shift, ensuring the delivery of department goals, the performance of staff, and that all workplace policies, instructions from dispatch, and standard operating procedures are being adhered to Train, supervise, monitor, coach, and advise all Rebalancers and Drivers, working to address any performance issues as needed

  • Maintain close communications with operations managers, dispatch, and other employees as needed, resolving any problems that arise in the field or in the depot

  • Follow safe work practices and help to create a safe working environment

  • Ensure vehicles are being cared for and signed out by drivers in accordance with the standard operating procedures.

  • Enforce safety, production, and punctuality requirements set forth by Management

  • Train new and existing staff on standard operating procedures and new procedures as they arise

  • Report shift schedule irregularities to dispatch and management Conduct periodic in-field staff evaluations

  • Other duties as assigned

Required Skills and Experience:

  • Proven experience effectively leading, training, and communicating with co-workers and supervisors required

  • Experience working within and strong knowledge of the policies and procedures of the Citi Bike Redistribution Operations department preferred

  • Experience supervising and training employees, enforcing SOPs and company policies, and conducting discipline strongly preferred

  • Valid driver’s license and acceptable motor vehicle record required, CDL Preferred

  • Knowledge of New York City and New Jersey Area

  • Proven experience with vehicle maintenance and safety. 2+ years of experience preferred

  • Knowledge and experience with operating commercial vehicles and maintaining vehicle fleets in NYC

  • Ability to lift up to 50 pounds; stoop, bend, and stand for long periods of time

  • Job may require hours that exceed 8 hours per day and/or 40 hours per week

  • Proficient in Google mail, drive and the ability to use Android devices

  • Ability to lead projects and provide status updates

  • Ability to maintain confidentiality, remain open to others' ideas and willingness to try new things

  • Must have knowledge of excel, google sheets with the ability to calculate formulas.

  • Must be able to multitask and prioritize projects, daily administrative responsibilities along with reconciling staff issues and concerns.

Motivate is an Equal Opportunity Employer. Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, creed, religion, sex, gender, national origin, ancestry, age, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital status, pregnancy or any other legally protected status under applicable law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the Americans With Disabilities Act and applicable state and local law, as well as individuals who need an accommodation because of pregnancy. If you require assistance or a reasonable accommodation during any aspect of the application process, please contact [the Human Resources Department or the hiring manager].   

Other details

  • Pay Type Hourly
  • New York, NY, USA