Station Tech Coordinator
Key Aspects of Position:
Perform various tasks related to the replacement and repair of bike stations and components
Manage schedules for employees.
Follow safe work practices to create and maintain a safe working environment.
Supervise daily operations to maximize customer experience; ensure all operations are carried out as per Citi Bike standards.
Maintain and uphold all Citi Bike policies and standards, including time and attendance, visual preparedness (uniforms), and standard operating procedures; recognize employees with exemplary performance and administer corrective action to employees for non-compliance when necessary.
Support ongoing recruitment of hourly non-exempt staff, including application screening, interviews, open houses and onboarding.
Oversee scheduling of employees, including master planning on a biweekly basis, as well as daily updates due to call-outs for employee illnesses, vacations, etc.
Analyze data and create reports, as requested.
Identify and improve team’s performance and inspection metrics.
Conduct periodic staff evaluations and provide feedback.
Perform other duties as assigned.
Required Skills and Experience
Experience repairing bike station components
Prior experience overseeing customer-facing hourly or non-exempt employees in the capacity of a shift supervisor, team lead or other position with line management responsibility.
Willingness and ability to work off-hours, weekends and possibly overnights.
Willingness and comfort with using the Citi Bike system; ability to comfortably navigate Manhattan and Brooklyn on a Citi Bike in all weather conditions.
Job may require hours that exceed 8 hours per day and / or 40 hours per week.
Ability to effectively communicate with coworkers and supervisors both verbally and in writing.
Strong organizational skills; ability to lead projects and provide status updates.
Ability to maintain confidentiality, remain open to others’ ideas and willingness to try new things.
Strong computer skills and ability to use Google Apps for Business, as well as Microsoft Word, Excel and PowerPoint. (NOTE: You may be required to complete a skills assessment for Microsoft Excel to demonstrate skill level in this area).
Willingness to work outdoors, year-round and in all weather conditions.
Valid NY or NJ Driver's License and acceptable Motor Vehicle Record required.
Comfortable driving, stopping and working in busy outdoor urban environments.
Knowledge of NYC-area geography/street layout.
Ability to lift up to 60 pounds; stoop, bend, and stand for long periods of time.
Must have great customer service, communication and interpersonal skills.
- Pay Type Hourly
- New York, NY, USA