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Assistant Manager for Station Tech

New York, NY, USA Req #10808
Monday, October 19, 2020

Motivate is seeking dedicated individuals for full time employment supervising daily Station Technician operations. The Station Technician Supervisor is responsible for supervising various daily work flows including station inspection, maintenance and troubleshooting as well as various special projects.

About the Role

Roles and Responsibilities

  • Provide technical training and guidance to team members.

  • Identify, investigate, and address technical and quality control problems.

  • Monitor the status of the Motivate system to identify and resolve all station-related issues.

  • Troubleshooting and repair of bikeshare stations and their components.

  • Supervise technicians under the direction of the Operations Manager and/or other designated leadership.

  • Drive a truck or van, or ride a bicycle to inspect Motivate stations for proper operation, perform routine station maintenance, adjustment and cleaning.

  • Evaluate bike condition, perform bike inspections, document and record data regarding bikes and related equipment, and escalate if needed

  • Remove trash, leaves, snow, graffiti, stickers, or other litter on and around the stations.

  • Assist with bike pick up and asset recovery when needed.

  • Data entry for work order tracking purposes.

  • Keep and maintain clean and presentable work areas, tools and equipment which may include, but is not limited to, company vehicles and work locations, at all times

  • Assist with bike and bike station deployment, expansions and relocations.

  • Communicate effectively and efficiently using verbal, written or typed communications with supervisors, managers and support related positions

  • Other duties and special projects as assigned.

Supervisory Responsibilities

  • Supervise station maintenance and daily operational tasks of the technician team while ensuring Motivate policies and procedures are being followed.  Escalate issues or concerns to the Operations Manager or designee.

  • Manage various projects and work flows through delegation and teamwork. 

  • Identify and respond to all station emergencies ensure all issues are resolved, tracked, and recorded

General Responsibilities

  • Follow safe work practices and help create and maintain a safe work environment

  • Complete assignments through delegation and team work

  • Communicate professionally and timely with all customers, management, vendors and employees

  • Escalate issues as needed to Operations Management

  • Work with all Motivate employees and team members to ensure timely and productive workflows

  • Additional duties and responsibilities as determined by management. 

About You

  • You have a Valid Driver’s License and acceptable Motor Vehicle Record.

  • Mechanical and technical aptitude.

  • Experience in construction, fabrication, or other similar trades.

  • Experience with basic hand tools and power tools.

  • Basic computer and data entry skills; advanced computer skills a PLUS.

  • You are excited to work outside and help maintain service standards for the bikeshare system 

  • You have experience driving in New York City (especially in traffic or congested areas)

  • You are comfortable with Microsoft office and Google apps

  • You are excited by change and remain open to others' ideas

  • You are a team player who is patient and willing to experiment and try new things 

  • You are reliable and dependable. You are committed to working all scheduled work hours. (work schedules may include, evenings, weekends and holidays)

  • You can effectively and professionally communicate with management, co-workers, vendors and customers

  • You can lift up to 75 pounds; stoop, bend, and stand for long periods of time.

  • You are able and willing to work outdoors, year-round and in all weather conditions.

Other details

  • Pay Type Salary
  • New York, NY, USA