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Bike Fleet Manager

Washington, DC, USA Req #10795
Friday, October 30, 2020

Are you passionate about making Washington DC a better place to visit, live in and move around in? Motivate seeks an energized Bike Fleet manager who will oversee all aspects of assembly, maintenance, and repair of the bike share fleet. You will manage the day-to-day operations of bike shops located throughout Washington DC.The ideal candidate is a creative problem solver with a proven track record of analyzing complex data and several years of managing teams in a fast-paced operation. 

About Motivate

Motivate is a best-in-class service operations and logistics company, delivering bike share services to some of the largest urban environments in the US. We operate in 8 markets across the U.S. including New York, San Francisco, Chicago and Washington D.C. and will serve over 1.5 million customers this year alone. Led by a group of urban visionaries and seasoned operations experts, our mission is to revolutionize the landscape of our cities. In an effort to completely transform the urban experience, Motivate is leading the way in making cities more accessible, healthier and sustainable. We operate and maintain safe and dependable systems that help make cities great by connecting individuals to the people and places they love.

We’re offering an opportunity to work with the most passionate, creative and proven team in this emerging, dynamic industry that is transforming cities around the globe.

About the Role

  • Manage multiple bike shops that operate continuous shifts, 7 days a week in order to ensure that bikeshare bikes are returned to operation in good condition as quickly as possible.  The fleet is growing rapidly. We forecast that it will consist of over 10,000 bikes by the end of 2019.

  • Oversee the collection and utilization of failure and repair data to achieve continuous improvement in fleet reliability and cost efficiency

  • Organize the repair process to effectively triage bike repairs in order to maximize shop throughput and take advantage of different mechanic skill levels and capacities

  • Develop systems to predict and prevent common bike failures through design and operational changes

  • Manage an inventory system for bicycle parts; ensure parts are ordered in a timely manner for bike fleet production

  • Maintain and enhance quality control procedures for all aspects of the bike shop operation

  • Coordinate large scale training evolutions to enforce standardization of repairs throughout all bike fleet locations

  • Lead hiring efforts throughout the year to ensure candidates are properly vetted

  • Effectively lead a team of 30+ bicycle mechanics.  Develop a training program, provide coaching and drive productivity.

About You

  • You are a results oriented, creativity, strong decision making skills and an ability to solve complex problems

  • You have excellent attention to detail and the ability to direct multiple projects simultaneously in a fast-paced environment.

  • You have experience leading large teams including scheduling, hiring, training, disciplining

  • You have experience implementing lean production processes and inventory management 

  • You proactively plan projects and resource allocations months in advance.

  • You are a creative and thoughtful problem solver

  • You are numbers driven and love to analyze complex data and processes 

  • You consider yourself to be a team player who thrives in an environment where you are able to work cross-functionally across all departments within Ford GoBike

  • You are a wiz in Microsoft Office software, especially Excel and google suite

  • You are comfortable with some weekend and evening work.  Occasional travel will be required.  

Bonus Points

  • Previous experience leading a bike shop

  • Previous transportation or logistics experience

Other details

  • Pay Type Salary
  • Washington, DC, USA