Overview Of Position:
As part of our ongoing efforts to improve the Capital Bikeshare service, Motivate will launch an e-bike program with battery-powered pedal-assist bicycles added to the system. The Battery Swapper will be part of a team dedicated to working on these e-bike efforts. They will be primarily responsible for operating transit vans or SUVs and replacing batteries on e-bikes in the field. As part of this position, the Battery Swapper will receive basic training on e-bike operations and station technology. This position will report directly to the Bike Fleet Manager.
Key Aspects of Position:
Use mobile apps to track inventory of e-bike batteries, and record battery changes
Identify and escalate issues to dispatchers/managers as needed.
Follow GPS-based directions and drive to locations of e-bikes needing battery swaps.
Follow safe work practices and adhere to all workplace policies.
Test e-bike functionality and performing basic diagnostic testing and troubleshooting.
Maintain clear and consistent communications with dispatch using a provided phone/radio/GPS
Address New Bike in Use issues and other open trips throughout the scheduled shift. (e.g., dock bikes as assigned).
Conduct asset recovery activities throughout the scheduled shifts
Sticker bikes and stations as necessary (e.g., apply missing decals to bikes/stations, apply seasonal stickers to bikes, apply special offer stickers to stations).
Pickup “Tagged” bikes for repair
Perform Payment Card Industry inspections at stations.
Resupply and/or recover Field Bike Technicians.
Resupply and/or recover remotely located Field Bike Technicians.
Support Corral Staff, as necessary
Perform other duties as assigned.
Required Skills and Experience:
Valid Driver's License and acceptable Motor Vehicle Record required.
Comfortable driving, stopping and working in busy outdoor urban environments.
Knowledge of the DC, Maryland, and Virginia region geography/street layout.
Dependability, including the ability to be at work on time, follow instructions, respond to management direction and solicit feedback to improve performance.
Must be able to work up to 10-hour shifts, with one weekend day
Ability to lift over 70 lbs. stoop, bend, and stand for long periods of time.
Must have great customer service, communication, and interpersonal skill
Ability to work as part of a tight-knit team.
- Pay Type Hourly
- Washington, DC, USA