Patient Services - Referral Coordinator

Maui Medical Group Wailuku, 2180 Main Street, Wailuku, Hawaii, United States of America Req #45
Monday, November 2, 2020
Health Care Excellence for Maui since 1961 - The leading provider of  quality health care for the residents and visitors of Maui as measured by :
–  patient satisfaction
–  patient outcomes
–  staff employment satisfaction

MAUI MEDICAL GROUP, INC.                                                 POSITION DESCRIPTION


Position Title



Authorization Coordinator

Patient Services



In Section A briefly describe the overall purpose of this position.  Describe the position so that someone who does not know the position will understand it.  In Section B describe the specific tasks or duties. The percentage of time spent performing the major job responsibilities is used for job evaluation purposes only. In Section C list the minimum qualifications, type of equipment used (including the frequency), characteristics, environmental factors relating to this position.





Authorization coordinator is responsible for receiving referral authorization requests from providers’ offices and obtaining from insurance companies the required authorizations and precertification based on current insurance guidelines.  Ensures information between the providers’ offices and insurance companies are accurate.  Tracks authorization/referrals for timely completion.









1.       Receives referral authorization requests from providers’ offices.  Verifies accuracy and completeness of referral request.  Submits referrals, as required based on current insurance guidelines, to insurance companies for authorizations and precertification. Tracks and follows up with referral requests for timely completion. Records and forwards approved or denied requests to providers’ office. 








2.       Reviews electronic medical records chart and obtains justification for medical necessity of referral and/or authorization.








3.       Reviews and implements insurance guidelines.  Records, analyzes and reports statistical data for referral tracking system.








4.       Corresponds with or contacts all parties involved to include outside physicians, insurance companies and nursing personnel to complete the referral /authorization.








5.       All other miscellaneous responsibilities and duties as assigned.








6.       Demonstrates quality work, completes assignments on a timely basis, and makes decisions within limits of authority.   Takes initiative in problem solving, maintains confidentiality of patient and company information, and interacts with patients, co-workers, and management in a courteous and respectful manner.  Adheres to all company policies and procedures.








7.       Maintains attendance standards consistent with company policy.












Enter an asterisk (*) in this column to indicate Major Job Responsibilities that are essential functions.





Responsible to:

Business Office Manager and Business Office Supervisor






Minimum Qualifications:

Education/Experience -

High school diploma or equivalent and (2) years of medical experience in healthcare.  Able to obtain information from patient chart in EMR and communicate with insurance companies.


Skills/Knowledge -

Possess working knowledge of medical and/or healthcare insurance terminology.  Manages multiple tasks at the same time and works overtime as the need arises. Demonstrates computer literacy (i.e. EMR, referral tracking system, Excel, Microsoft word, etc.).


Desired/Preferred Qualifications:


Demonstrates effective written and verbal communication skills.

Equipment Use:

Personal computer, fax, telephone, copier, scanner



Willingly participates as a team member.  Possesses effective organizational skills and maintains a “can-do” attitude. 


Recognizes the confidential nature of work and understands and follows HIPPA rules.


Environmental Factors:

Requires walking (15%) and prolonged periods of sitting (85%). Lifts up to 25 lbs.  Requires manual dexterity sufficient to operate a keyboard and other office equipment.  Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.


Maui Medical Group is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, and veterans to apply.

Other details

  • Pay Type Hourly
  • Maui Medical Group Wailuku, 2180 Main Street, Wailuku, Hawaii, United States of America