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Suite 27-11, Level 27, GTower, Majorel Malaysia Sdn Bhd (1281653-W, 199, Jln Tun Razak, Kuala Lumpur, 50400 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia ● Req #6145Friday, March 29, 2024Position Summary: The Training and Quality Manager supports training and quality for a program or a vertical account either within a site and/or across multiple locations. Oversees Transaction Monitoring requirements, and/or Sales Verification (as applicable), and is responsible for ensuring continuous training of employees based on client, organizational and individual needs. Incumbent may supervise Trainers, Quality Supervisors and Quality Analysts and may skip level supervise Quality Coaches ...Read more about Malaysia | Moderation Project | Training and Quality Manager (TQM) - BPOMore
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Majorel Canada, Inc., 619B Kumpf Drive, Waterloo, ON, CAN ● Req #6116Thursday, March 28, 2024Position Summary: Perform accurate and efficient front-line contact center functions for automotive customers. Our client is a leading global automaker and mobility provider that offers clean, connected, affordable and safe mobility solutions. Overall Responsibilities: · Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’) · Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution ...Read more about Waterloo| On-site Automotive Support AdvisorMore
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Majorel Canada, Inc., 619B Kumpf Drive, Waterloo, ON, CAN ● Req #6043Thursday, March 28, 2024Position Summary: Content Reviewers/Moderators are responsible for the day to day management of Application or Internet content, ensuring a quality experience is provided to millions of application or internet users. Reviewers have the opportunity to make a significant and direct impact on the quality of social media and advertising products. Work includes screening and monitoring social media sites or applications for abusive, violent, maliciously false or other inappropriate content ensuring a ...Read more about On-site French Bilingual Content Moderators / ReviewersMore
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Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, MY-14, MYS ● Req #6143Wednesday, March 27, 2024We are looking for an experienced Operations Manager to oversee and manage day-to-day Content Moderation operations under our Multinational Social Media account. Join us today! Position Summary: The Operations Manager oversees the daily performance of call center supervisors and their respective teams. This includes the analysis and review of the day-to-day operations, budget management, team development, and client satisfaction. Overall Responsibilities: Lead, manage and develop supe ...Read more about Malaysia | Operations Manager | BPO - Content ModerationMore
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Waterloo, ON, Canada ● Req #6139Tuesday, March 26, 2024Operations Supervisor - Provisional Live R1 Position Summary: This provisional position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre-sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) a ...Read more about WATERLOO | Operations Supervisor Provisional Live R1More
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Dublin, Ireland ● Req #5754Tuesday, March 26, 2024Job Title: Customer Service Representative - Mastercard - English SpeakingReporting to: Team LeaderLocation: Dublin Contact type: Fixed term Contract Overall Job Purpose This position offers you the opportunity to work alongside one of our high profile clients who specialise in internet based searching and video sharing platforms. To support the aims and objectives of arvato services ltd. by delivering high quality customer service and support to clients’ customers via the appropriate medium, e. ...Read more about Customer Service Representative - English Speaking - Fixed term ContractMore
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Job Title: Policy Data Analyst Reporting to: Team Leader Work type: Office Location: Dublin, Ireland Overall Job Purpose The Privacy Data Analyst is responsible for enforcing the policies for our clients products by analyzing requests under European Law Legislations from lawyers and private individuals by reviewing and processing privacy requests. You will also be responsible for handling users’ privacy requests for different workflows, following the client’s guidelines, ...Read more about Policy Data Analyst - German - WFOMore
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Job Title: Content ReviewerReporting to: Team LeaderWork type: OnsiteLocation: Dublin, Ireland Overall Job Purpose As a Content Reviewer you will be responsible for the day to day management of potentially sensitive internet content, ensuring a quality experience is provided to millions of internet users. As a reviewer you will have the opportunity to make a significant and direct impact on the quality of our client’s social media and advertising products. Content Reviewers will be responsible ...Read more about Content Reviewer - Danish - WFOMore
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Job Title: Privacy Data Analyst Reporting to: Team Leader Work type: Office Location: Dublin, Ireland Overall Job Purpose The Privacy Data Analyst is responsible for enforcing the policies for our clients products by analyzing requests under European Law Legislations from lawyers and private individuals by reviewing and processing privacy requests. You will also be responsible for handling users’ privacy requests for different workflows, following the client’s guidelines, ...Read more about Privacy Data Analyst - German - WFOMore
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Job Title: Content ReviewerReporting to: Team LeaderWork type: OnsiteLocation: Dublin, Ireland Overall Job Purpose As a Content Reviewer you will be responsible for the day to day management of potentially sensitive internet content, ensuring a quality experience is provided to millions of internet users. As a reviewer you will have the opportunity to make a significant and direct impact on the quality of our client’s social media and advertising products. Content Reviewers will be responsibl ...Read more about Content Reviewer - Hebrew - WFOMore
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Provisional Operations (Level I) Manager Company Summary: We design, build, and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-ba ...Read more about TEMPE - Provisional Operations (Level I) ManagerMore
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Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, MY-14, MYS ● Req #6118Thursday, March 21, 2024We are hiring Operations Supervisor/Team Lead (English & Mandarin Speaking) with BPO/Call Center experience to join our team. Apply today and join #MajorelOneTeam! Why Join Us? Competitive remuneration package (Basic Salary + Generous KPI bonus program + Shift Allowance + Annual Increment). RM3000 flexi benefit per annum (Optical, Dental, IT gadget and also flight ticket when you travel !!) Convenient working location (5 minutes walk from Ampang Park LRT station). Excellent growth and advan ...Read more about Malaysia | Operations Supervisor (English & Malay Speaking) | BPO - Content ModerationMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6057Thursday, March 21, 2024Position Summary: The Quality Specialist performs all duties required of Quality Coach. The Quality Specialist has regular interaction with the LOB Client collaborating on calibrations, new programs, process analytics and improvement. The Quality Specialist is trusted to identify and implement change management strategies that continuously develop agent and program performance. New processes and procedures are communicated through the Quality Specialists to agents requiring the ability to conver ...Read more about Teleperformance Clark | Quality (Sales) Coach - Digital App Store AccountMore
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Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, MY-14, MYS ● Req #6055Wednesday, March 20, 2024We are hiring Operations Supervisor/Team Lead with BPO/Call Center experience to join our team. Apply today and join #MajorelOneTeam! Why Join Us? Competitive remuneration package (Basic Salary + Generous KPI bonus program + Shift Allowance + Annual Increment). RM3000 flexi benefit per annum (Optical, Dental, IT gadget and also flight ticket when you travel !!) Convenient working location (5 minutes walk from Ampang Park LRT station). Excellent growth and advancement opportunities - we ...Read more about Malaysia | Operations Supervisor (English & Mandarin Speaking) | BPO - Content ModerationMore
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Waterloo, ON, Canada ● Req #6069Monday, March 11, 2024WATERLOO | Information Tech - Desktop Support (Field Support) III Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in te ...Read more about WATERLOO | Desktop Support (Field Support) IIIMore
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Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, MY-14, MYS ● Req #6035Monday, March 4, 2024Are you passionate about social media? We are hiring for Content Moderator (Malay Speaking) to join the team to provide a better experience to millions of internet users. Join us today! Why Join Us? Competitive remuneration package (Basic Salary + Generous KPI bonus program + Shift Allowance + Annual Increment). RM3000 flexi benefit per annum (Optical, Dental, IT gadget and also flight ticket when you travel !!) Convenient working location (5 minutes walk from Ampang Park LRT station). Excell ...Read more about Malaysia | Content Moderator (Malay) | BPO - Content ModerationMore
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Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, MY-14, MYS ● Req #6027Friday, March 1, 2024Why you should join us? Multinational & diverse environment Strong team culture #OneMajorel Competitive remuneration package (Basic + generous annual bonus program + annual increment) RM3000 flexi benefit per annum (optical, dental, IT gadget and also flight ticket when you travel!!) Convenient working location (5 minutes walk from Ampang Park LRT station) Employee engagement, recognition and appreciation program Annual Leave / Sick Leave / Hospitalization Leave / Birthday Leave / Child care or ...Read more about Malaysia | Senior Financial AnalystMore
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Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, MY-14, MYS ● Req #1975Friday, March 1, 2024We are looking for enthusiastic Customer Service Representative (Japanese Speaking) to join our team supporting the World's Leading Travel account. In this role, you are responsible for providing overall reservations and related support to customer via phone and email. Let's join #MajorelOneTeam today! Why Join Us? Competitive remuneration package (Basic Salary + Language Allowance + Generous KPI bonus program + Shift Allowance + Annual Increment). RM3000 flexi benefit pe ...Read more about Malaysia | Customer Service Representative (N1/N2/Native Japanese Speakers) | BPO - Call Center: Hospitality/Travel ProjectMore
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Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, MY-14, MYS ● Req #1976Friday, March 1, 2024We are looking for enthusiastic Customer Service Representative (Japanese Speakers) to join our team supporting the Multinational E-commerce account. In this role, you are responsible for providing overall support to customer who use ecommerce site via phone and chat. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Apply today and let’s join #MajorelOneTeam! Why Join Us? Competitive remuneration package (Basic Salary ...Read more about Malaysia | Customer Service Representative (N1/N2/Native Japanese Speakers) | BPO - Call Center: E-commerce ProjectMore
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Chatham, ON, Canada ● Thamesville, ON, Canada ● Req #6025Thursday, February 29, 2024Position Summary: Perform accurate and efficient front-line contact center functions for automotive customers. Our client is a leading global automaker and mobility provider that offers clean, connected, affordable and safe mobility solutions. Overall Responsibilities: Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolutio ...Read more about Work From Home Automotive SupportMore
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Jln Tun Razak, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia ● Req #6016Tuesday, February 27, 2024Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer En ...Read more about Malaysia | MS Advertising #11673 | Operations Supervisor (English & Japanese) 01/04/2024More
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Suite 27-11, Level 27, GTower, Majorel Malaysia Sdn Bhd (1281653-W, 199, Jln Tun Razak, Kuala Lumpur, 50400 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia ● Req #5895Thursday, February 15, 2024The Quality Specialist evaluates individual staff performance by regular monitoring/coaching on a daily base driven by a daily/weekly and monthly target. For our location business in Kuala Lumpur, Malaysia , we are currently looking for a Quality Specialist. Your responsibilities: Monitor and coach/ mentor agents on a daily, weekly, and monthly basis for quality improvement Maintain quality reports at Agent and Team level Assist in developing and streamlining quality procedures Perf ...Read more about Malaysia | Quality Coach (N1/N2/Native Japanese Speakers) | BPO - Call Center: IT ProjectMore
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WATERLOO | Operations (Level I) Manager Company Summary: We design, build, and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-bac ...Read more about WATERLOO | Operations ManagerMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5942Monday, February 5, 2024Position Summary: The Workforce Scheduling and Forecasting Specialist is key to the success of the business unit. This is a workforce management position responsible for analyzing and validating forecasted volume and building staffing/scheduling plans to incorporate and/or meet business unit plans, productivity and service objectives. This is a specialized workforce management role, reporting to the Workforce Manager. The specialist develops queue and overhead forecasts for long and short term ...Read more about Clark | Workforce Scheduling AnalystMore
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Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, MY-14, MYS ● Req #5922Monday, January 29, 2024Job Requirements: Candidates with T&Q, leadership experience are welcome to apply Mandatory language: English, Mandarin will be advantage Bachelor’s Degree in any field Background and experience in Instructional Systems Design Proficiency in using Microsoft Office Products Demonstrated leadership, problem solving, communication and facilitation skills Overall Responsibilities: Quality assurance data gathering and reporting Designs & develop training sessions, revises development schedules ...Read more about Malaysia | | Training & Quality Coordinator (TQC) | BPO - Social Media ProjectMore