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  • Majorel US, Inc., 145 South 79th Street, Chandler, AZ, USA
    Req #1139
    Friday, April 16, 2021
    NOW HIRING FULL TIME, TEMP TO PERM RECRUITER IN CHANDLER SALARY: 18.00/HR PLUS BENEFITS/PTO START DATE: ASAP  Position Summary: The Talent Agent Processor conducts functions associated with the screening and onboarding of agents. May assist with orientation functions as required.  Position receives direct supervision and performs tasks within defined regulations and procedures.   Overall Responsibilities: Screens and schedules candidates, who apply t ... More
  • Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, MY-14, MYS
    Req #897
    Friday, April 16, 2021
    We are looking for enthusiastic Customer Service Representative (Japanese Speakers) to join our team! In this role, you are responsible for providing overall reservations and related support to customer via phone, email or chat,.  Why Join Us? Competitive remuneration package (Basic Salary + Language Allowance + Generous KPI bonus program + Shift Allowance + Annual Increment). RM3000 flexi benefit per annum (Optical, Dental, IT gadget and also flight ticket when you ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL
    Req #1126
    Thursday, April 15, 2021
    Position Summary:The Workforce Scheduling & Planning Analyst is key to the success of the business unit. This is a workforce management position responsible for analyzing and validating forecasted volume and building staffing/scheduling plans to incorporate and/or meet business unit plans, productivity and service objectives. This is a specialized workforce management role, reporting to the Workforce Supervisor. The Analyst develops queue and overhead forecasts for short term planning. The speci ... More
  • Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, MY-14, MYS
    Req #1122
    Thursday, April 15, 2021
    We are looking for enthusiastic Customer Service Representative (Native/Non-native Japanese speaker) Are you the one? Drop your job application today and we will connect with you to share more on the job opportunity!   Why Join Us? Competitive remuneration package (Basic Salary + Language Allowance + Generous KPI bonus program + Annual Increment). RM3000 flexi benefit per annum (Optical, Dental, IT gadget and also flight ticket when you travel !!) Conven ... More
  • Greenville, SC, USA ● Majorel, USA, Inc., 400 Executive Center Drive, Greenville, SC, USA
    Req #1100
    Thursday, April 15, 2021
    Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepre ... More
  • Majorel Canada, Inc., 619B Kumpf Drive, Waterloo, ON, CAN
    Req #1036
    Thursday, April 15, 2021
    Position Summary: Content Reviewers/Moderators are responsible for the day to day management of Application or Internet content, ensuring a quality experience is provided to millions of application or internet users. Reviewers have the opportunity to make a significant and direct impact on the quality of social media and advertising products. Work includes screening and monitoring social media sites or applications for abusive, violent, maliciously false or other inappropriate content ensuring ... More
  • Majorel Ireland, Eastpoint Business Park, EI-DNN, IRL
    Req #1108
    Wednesday, April 14, 2021
    Job Title: Team LeadReporting to: Operations LeadLocation: Dublin, Ireland Overall Job PurposeThis position offers you the opportunity to work alongside one of our high profile clients who specialise in internet based searching and video sharing platforms. As a Team Leader you will be responsible for managing a team of agents to support our client. You will be responsible for running the day to day business including business continuity planning, client relationship management, performance manag ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL
    Req #1110
    Tuesday, April 13, 2021
    Position Summary: Assumes responsibility in addressing HR concerns of all employees from the specific account he/she is handling. Overall Responsibilities:As HR Business Partner on this prestigious contract, the key areas of responsibility include, but are not limited to the following:• Employee Relations: advising and where relevant assisting, and preparing necessary correspondence in relation to employee relations. Partnering with line management in relation to grievances/performance managemen ... More
  • Majorel, USA, Inc., 400 Executive Center Drive, Greenville, SC, USA
    Req #1118
    Monday, April 12, 2021
    Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepre ... More
  • Majorel, USA, Inc., 400 Executive Center Drive, Greenville, SC, USA
    Req #1114
    Monday, April 12, 2021
    Position Summary: The customer service/technical support representative handles customer questions and resolves customer’s technical issues. The position is dealing with customer requests and complaints by following program specific guidelines. The communication with the customer takes place over the phone. The diagnosis and provision of a path to resolve inquiries and technical issues related to all aspects of our client’s product line are the main responsibilities of this position.   ... More
  • Majorel, USA, Inc., 400 Executive Center Drive, Greenville, SC, USA
    Req #996
    Monday, April 12, 2021
    Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepre ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL
    Req #1106
    Thursday, April 8, 2021
    The Quality Specialist evaluates individual staff performance by regular monitoring/coaching on a daily base driven by a daily/weekly and monthly target.Your responsibilities:• Monitor and coach/ mentor agents on a daily, weekly, and monthly basis for quality improvement• Maintain quality reports at Agent and Team level• Assist in developing and streamlining quality procedures• Perform Quality of Service analysis (Verbatim Categorization & Case research) on Agent and Team level• Contribute to th ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL
    Req #1105
    Thursday, April 8, 2021
    Responsibilities and Tasks:  Represent Majorel and the client in a professional manner  Adhere to local call center processes and accurately capture work load        Manages and motivates the team members; creates a productive and friendly work environment     Contribute to quality framework by providing regular 360-degreecoaching feedback sessions to their team members that focus on improving all KPIs, including customer satisfaction and accuracy (Agent Development Plan)   Escalation point for ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL
    Req #1102
    Thursday, April 8, 2021
    Position Summary:The Quality Coach provides Transaction Monitoring support or Sales Verification support (as applicable) requirements for a program or a vertical account either within a site and/or across multiple locations. This incumbent will conduct both Process Level and/or Agent Level contact Interactions between a Contact Center Representative and our client’s End User. This individual is responsible for the accuracy of evaluations, interaction assessment. Additionally, this individual con ... More
  • Majorel Ireland, Eastpoint Business Park, EI-DNN, IRL
    Req #1026
    Wednesday, April 7, 2021
    Job Title: Operations Manager Reporting to: Service Delivery Manager   Location: Dublin, Ireland   Role Description As Operations Manager you will have overall responsibility for the day-to-day running of the business comprising both external and internal service delivery within a customer outsourced environment. In order to be successful in this role you have to embrace a fast changing and dynamic environment, and be comfortable interacting at all levels within your own org ... More
  • Majorel Canada, Inc., 619B Kumpf Drive, Waterloo, ON, CAN
    Req #891
    Wednesday, April 7, 2021
    **To Qualify for this position you must be fluent in Pakistani Urdu and English. Please don't apply if you are not fluent in both languages. Position Summary: Content Reviewers/Moderators are responsible for the day to day management of Application or Internet content, ensuring a quality experience is provided to millions of application or internet users. Reviewers have the opportunity to make a significant and direct impact on the quality of social media and advertising products. Work include ... More
  • Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, MY-14, MYS
    Req #1075
    Friday, April 2, 2021
    Are you passionate about social media? We are hiring for Content Moderator (Mandarin Speaking) to join the team to provide a better experience to millions of internet users. Join us today! Why Join Us? Competitive remuneration package (Basic Salary + Generous KPI bonus program + Shift Allowance + Annual Increment). RM3000 flexi benefit per annum (Optical, Dental, IT gadget and also flight ticket when you travel !!) Convenient working location (5 minutes walk from Ampan ... More
  • Majorel Ireland, Eastpoint Business Park, EI-DNN, IRL
    Req #1068
    Wednesday, March 31, 2021
    Job Title: Content Reviewer - Hebrew Speaking Reporting to: Team Leader Location: Dublin, Ireland   Overall Job Purpose This position offers you the opportunity to work alongside one of our high profile clients who specialise in internet based searching and video sharing platforms. As a Content Reviewer you will be responsible for the day to day management of potentially sensitive internet content, ensuring a quality experience is provided to millions of internet users ... More
  • Majorel Ireland, Eastpoint Business Park, EI-DNN, IRL
    Req #1065
    Tuesday, March 30, 2021
    Job Title: Privacy Specialist (Finnish Speaking)Reporting to: Team LeaderLocation: Dublin, Ireland  Overall Job PurposeThe Privacy Specialist is responsible for supporting the privacy policies for our clients products by reviewing and processing privacy requests. As a Privacy Specialist you will follow clear guidelines that allow you to make sound decisions. You will have a thirst for knowledge, impeccable judgment and be comfortable operating in a fast paced, dynamic environment.Duties & Resp ... More
  • Majorel USA, Inc., 108 Monticello Rd., Weaverville, NC, USA
    Req #1063
    Tuesday, March 30, 2021
    Position Summary: Perform accurate and efficient front line contact center functions for bank customers. This includes opening new accounts, and responding to customer inquiries regarding account status. This position works within a team structure to provide quality customer care and efficient call/online handling. Work may be performed via phone or chat.    Overall Responsibilities: Answer general questions, provide education, and offer service to customers in a professional an ... More
  • Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, MY-14, MYS
    Req #903
    Wednesday, March 24, 2021
    We are hiring a Team Lead with BPO/Call Center experience (English + Mandarin Speaking) to join our team. Join us now! Why Join Us? Competitive remuneration package (Basic Salary + Generous KPI bonus program + Shift Allowance + Annual Increment). RM3000 flexi benefit per annum (Optical, Dental, IT gadget and also flight ticket when you travel !!) Convenient working location (5 minutes walk from Ampang Park LRT station). Excellent growth and advancement opportunit ... More
  • Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, MY-14, MYS
    Req #997
    Tuesday, March 23, 2021
    We are looking for enthusiastic & experienced Customer Service Representative to support our Fortune 500 IT Client. Are you the one? Why Join Us? Competitive remuneration package (Basic Salary + Language Allowance + Generous KPI bonus program + Annual Increment). RM3000 flexi benefit per annum (Optical, Dental, IT gadget and also flight ticket when you travel !!) Convenient working location (5 minutes walk from Ampang Park LRT station). Excellent growth and advan ... More
  • Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, MY-14, MYS
    Req #917
    Thursday, March 18, 2021
    Join us today as we offer: Competitive remuneration package (Basic salary + annual bonus + annual increment) RM3000 flexi benefit per annum (optical, dental, IT gadget and also flight ticket when you travel!!) Convenient working location (5 minutes walk from Ampang Park LRT station)  Excellent growth and advancement opportunities - we offer you support, skill development, coaching opportunity and training programs to help you succeed Employee engagement, recogniti ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL
    Req #1002
    Tuesday, March 16, 2021
    Overall Responsibilities:  • Oversee and supervise a team of agents. • Assist in developing and streamlining procedures• Coach, motivate, reward, counsel and assist with disciplinary actions as necessary• Provide quality service to both internal and external customers – on and off-line. • Assist agents with customer interaction on situations requiring special handling – take customer calls. • Ensure open flow of communication between agents, supervisors and management.• Ensure uniform understand ... More
  • Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, MY-14, MYS
    Req #981
    Monday, March 8, 2021
    We are looking for Senior Customer Service Representative (English & Mandarin Speaking) who is analytical, independent, strong in relationship management & has experience in customer support & consultancy to support our Fortune 500 IT Client. Are you the one? Drop your job application today and we will connect with you to share more on the job opportunity! We also welcome Subject Matter Expert or Assistant Team Lead to apply for this role! Why Join Us? Competitive remunera ... More