Warehouse - Operations Manager

OPERATIONS MANAGER | JOB DESCRIPTION 

SUMMARY 

At Magnolia, the Operations Manager is responsible for the management, development, and safety of Warehouse staff and processes. They are responsible for achieving company goals, making cost- effective decisions, and maintaining guest satisfaction. This position works from the Magnolia Warehouse in Waco, Texas. It reports to the General Manager and has supervisory responsibilities. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Uphold Magnolia’s manifesto and values 
• Achieve operational objectives by recommending ideas, preparing, and completing action plans, collaborating with key stakeholders, implementing productivity/quality initiatives, and completing audits 
• Forecast operational requirements, develop KPIs for each work unit, and implement accountability tracking 
• Accomplish Warehouse operations objectives by selecting, training, assigning, scheduling, coaching, and disciplining employees while communicating job expectations 
• Oversee and manage delivery trucks and equipment, including regular maintenance, inspections, repairs, and proper driver training 
• Develop and implement processes for receiving product, inventory management, and shipping orders within expected delivery window 
• Develop Warehouse design by planning layout, product flow, and efficient product handling systems 
• Manage controllable costs within functional area, such as labor, supplies, and equipment repairs 
• Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures while complying with company and OSHA regulations 
• Develop Warehouse inventory process by determining handling and storage requirements for product and materials, utilizing FIFO procedure, and managing inventory adjustments 
• Build and maintain professional relationships with relevant internal and external stakeholders 
• Perform other duties as assigned 

 
QUALIFICATIONS 

• Hard skills: Proficiency in Microsoft Office Suite required, proficiency in warehouse management software preferred 
• Soft skills: Strong verbal communication, decision-making, and time management skills 
• Education: High school diploma or GED equivalent required, Bachelor’s degree from a 4-year college or university preferred 
• Experience: 5+ years of related work experience and 3+ years of management experience required OR an equivalent combination of education and experience required 
• Special training or licenses/certifications: Forklift Trainer certification preferred upon hire 
• General availability: Must be available to work weekends, events, and holidays as business needs require 

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is required to sit; use hands and arms to reach, handle, feel; utilize fine motor dexterity of fingers; talk or hear and taste or smell. The employee is frequently required to stand and walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. The employee is expected to utilize team lifting techniques when lifting bulky items or items weighing above 50 pounds and up to 120 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

WORK ENVIRONMENT 

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. The employee is exposed to hot and cold temperatures. 

ACKNOWLEDGEMENTS  

Magnolia is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. 

This job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description at any time.