Join our team! We’re a bunch of fun, hard-working folks who live to offer excellent service to our customers and support each other. Even with 28 years in the business, we still operate like a start-up... entrepreneurial spirit, open door policy, no bureaucracy, fast decision-making… Come meet us and see how we can advance your career. LSO is the largest regional parcel carrier in the Southwest.
Manage the day-to-day activities of the branch in a productive, professional, efficient and harmonious manner. Ensure quality service is provided to each customer. Supervises personnel under his/her discretion in a manner that promotes company values and ensures the success of the company’s short and long-term objectives.
· Monitors owner operator activity and ensures completion of assigned routes.
· Notifies dispatcher or operational personnel of necessary additions and/or deletions to scheduled business.
· Ensures all Owner Operators are operating under applicable company, federal and state
rules, regulations and operating procedures. Communicates effectively with the Director of Compliance.
· Resolves customer complaints, operational problems and customer service/clerical
concerns in a professional and expeditious manner.
· Reports security problems and emergency situations to proper officials.
· Ensures all deliveries are performed within customer expectations.
· Sets proper example of conduct and attitude for employees under his/her supervision, towards customers and the general public.
· Recommends improvements for security and operations.
· Provides cross training and back-up of personnel to assure uninterrupted service in the event of absenteeism and/or vehicle failure.
· Monitors weekly service levels and reports them to the Branch/Regional Manager.
· Assists the sales department with special requests as outlined by the Branch/Regional
· Day-to-day business is performed in a moral, ethical and legal manner.
· Medical, Dental, Vision
· Short Term disability
· Vacation and Holiday pay
Criminal background check and pre-employment drug screen will be conducted. EOE and drug-free employer.
EOE and drug-free employer
- Pay Type Salary
- Memphis, TN, USA