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Operations Supervisor

Memphis, TN, USA Req #1025
Wednesday, December 16, 2020

Join our team! We’re a bunch of fun, hard-working folks who live to offer excellent service to our customers and support each other. Even with 28 years in the business, we still operate like a start-up... entrepreneurial spirit, open door policy, no bureaucracy, fast decision-making… Come meet us and see how we can advance your career.  LSO is the largest regional parcel carrier in the Southwest.

General Summary:

Manage the day-to-day activities of the branch in a productive, professional, efficient and harmonious manner.  Ensure quality service is provided to each customer.  Supervises personnel under his/her discretion in a manner that promotes company values and ensures the success of the company’s short and long-term objectives.

 

 DAY-TO-DAY RESPONSIBILITIES:

·      Monitors owner operator activity and ensures completion of assigned routes.

·        Notifies dispatcher or operational personnel of necessary additions  and/or deletions to scheduled business.

·        Ensures all Owner Operators are operating under applicable company, federal and state 
rules, regulations and operating procedures. Communicates effectively with the Director of Compliance.

·        Resolves customer complaints, operational problems and customer service/clerical 
concerns in a professional and expeditious manner.

·        Reports security problems and emergency situations to proper officials.

·        Ensures all deliveries are performed within customer expectations.

·        Sets proper example of conduct and attitude for employees under his/her  supervision, towards customers and the general public.

·        Recommends improvements for security and operations.

·        Provides cross training and back-up of personnel to assure uninterrupted service in the event of absenteeism and/or vehicle failure.

·        Monitors weekly service levels and reports them to the Branch/Regional Manager.

·        Assists the sales department with special requests as outlined by the Branch/Regional 
Manager.

·     Day-to-day business is performed in a moral, ethical and legal manner.

 

FULL-TIME BENEFITS INCLUDE:

·       Medical, Dental, Vision

·      Short Term disability

·     Vacation and Holiday pay

·    401(k)

    And more!!!

 

Criminal background check and pre-employment drug screen will be conducted. EOE and drug-free employer.

 

EOE and drug-free employer

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Other details

  • Pay Type Salary
  • Memphis, TN, USA