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AUS Customer Service Representative

Austin, TX, USA Req #997
Wednesday, November 18, 2020

Join our team! We’re a bunch of fun, hard-working folks who live to offer excellent service to our customers and support each other. Even with 28 years in the business, we still operate like a start-up... entrepreneurial spirit, open door policy, no bureaucracy, fast decision-making… Come meet us and see how we can advance your career.  LSO is the largest regional parcel carrier in the Southwest.

WHO WE LOOK FOR:

·       Experience in Customer Service industries

·       Excellent communication and empathy skills

·       Proficiency in Microsoft Office

·       Ability to multi-task

·       Ability to type 35-40 words per minute

·       Must be 18 years of age or older

·       Bilingual/Spanish a plus!

 

DAY-TO-DAY RESPONSIBILITIES:

·       Answering customer service calls

·       Researching problems

·       Scheduling pick-up requests

·       Ordering supplies

·       Tracking packages

·       Receiving credit card payments

·       Answering billing questions

·       Maintaining customer database

·       Assisting customers with claim process

·       Assisting customers with LSO’s online services

 


Must be available for a shift between the hours of 7:30AM and 7:30PM, Monday-Friday and a rotating weekend shift.

 

 

LSO is an EOE and drug-free employer.

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Other details

  • Pay Type Hourly
  • Austin, TX, USA