Customer Service/Receivable Coordinator

Mechanicsville, VA, USA Req #4811
Tuesday, April 6, 2021

Lee Enterprises is seeking a Customer Service / Receivable Coordinator with experience in Customer Service, Credit & Collections. 
Job Responsibilities 

  • Processes credit applications from new customers and submits them to manager for determination of credit status.
  • Maintains accurate account information in proprietary software (Mactive) including addresses, phone numbers, contact information and account status.
  • Researches accounts with credit balances. Determines cause of credit balance and prepares documentation for refund or transfer according to department guidelines or validates application of credit to account.
  • Provides accounting support to Advertising, including but not limited to invoice customer accounts as requested.
  • Monitors collection status of bad debt accounts on a monthly basis, updating as needed.
  • Respond to requests for credit references customers.
  • Runs a variety of standardized reports for the credit manager and other designated persons.
  • Reviews the data for completeness and correctness.
  • Monitors credit queues in proprietary software (Mactive) as needed. 
  • Reviews new/pending orders and makes approval determinations based on credit status of account
  • Provides administrative assistance to the credit manager and other members of the credit department 
  • Posts payments received from customers, accurately and timely. 
  • Resolves payment problems/ discrepancies in a timely manner
  • Reconciles the cash receipts daily to ensure all is in balance and accounted for within the receiving and posting process.
  • Answer inquires from customers and company personnel regarding payment applications.
  • Return messages or inquiries for information requested in a timely basis.
  • Place collection calls for specified past due accounts as directed.

Other details

  • Job Family Finance
  • Pay Type Hourly
  • Mechanicsville, VA, USA