ORR Youth Shelter III-Manager

Mesa, AZ, USA Req #185
Wednesday, November 18, 2020

Since 1971, A New Leaf has faithfully worked in service to our mission of “Helping Families…Changing Lives,” making a positive impact in the lives of more than 24,000 people each year in the Phoenix Metropolitan area.  Services focus on HEALTH, HOUSING, AND COMMUNITY SERVICES, offering a continuum of support to move households from crisis to long-term health and stability.
A New Leaf continues to grow to respond to needs in our community by developing comprehensive, relevant and effective services for vulnerable and underserved families, children, and adults.




  • High School degree or GED required.
  • Bachelor’s degree in a human services field, preferred.

·         Bilingual; possess effective verbal and written language skills in English and Spanish.


·         Two years extensive experience and knowledge in the formulation, development, implementation, and monitoring of prevention/ intervention services and programs.

·         Minimum 3-years of supervisory and leadership experience.

·         Minimum 3-years experience working with youth.

·         Experience working with federally funded programs and policy interpretation preferred.

·         Demonstrate strong verbal and written communication skills.


·         Class One Fingerprint Clearance Card

·         Valid Driver’s License with reliable transportation

·         Current Auto Liability Insurance

·         39 Month Motor Vehicle Record          


Responsibilities will include but not limited to:

1.       Recruit, train, supervise and evaluate staff to meet program needs, fully utilizing the skills of the most qualified people available. Goals must be set which encourage ongoing professional growth and demand that high performance standards of the agency are met.                            

2.       Responsible for the overall operations of the program; including, maintain campus according to agency, licensing and/or contractual requirements; ensure appropriate and effective client care/services; schedule and monitor staff assigned workload and actively participate in Quality Management.

3.       Collaborate with other program leadership to address program needs and implement solutions.

4.       Complete performance evaluations for staff assigned in a timely manner according to Agency schedule.

5.       Oversee educational department; ensure all related ORR policy and A New Leaf Licensing requirements are met.

6.       Supervise Cook positions and assure kitchens are maintained to inspection requirements.   Coordinate with other key positions to ensure kitchen compliance.

7.       Manage Shift Supervisor positions and Youth Care Worker department; assuring appropriate client care, monitoring staffing, and ensure department is compliant to ORR policy and Agency policy.

8.       Effectively and appropriately, communicate program progress, activities, and needs.

9.       Build camaraderie through effective problem solving. Ensure information and communications are accurate and present a proper representation of A NEW LEAF.                     

10.   Establish working relationships with the Human Resources, Development, Operations and Accounting Department. 

11.   Assure deadlines are met with accuracy and in a timely manner.                                     

12.   Implement and manage organizational changes through a team approach, promote a sense of shared ownership and a positive, collaborative work environment.                        

13.   Identify and allocate resources supportive of program’s purpose and goals.                     

14.   Report any areas of concern to the Site Director in a timely manner.                                           

15.   Work with the Philanthropy Dept. in placement of volunteers and the Human Resources Dept. in placement of interns as applicable.                                                   

16.   Actively participate in agency/program specific professional growth activities.                           

17.   Participate in "on call" rotation.                        

18.   Maintain a professional working relationship with clients, A NEW LEAF employees, community members and the public to ensure proper representation of A NEW LEAF.                              

19.   Determine priority for program components in conjunction with the Site Director.                      

20.   Maintain standards of confidentiality and professionalism at all times, including verbal and written client/family information.                            

21.   Be aware of all contractual obligations pursuant upon the facility as a result of placements by each agency.

22.   Responsible for implementing and enforcing safety performance standards.                                

23.   Present Program and A NEW LEAF to the public, the courts, and other concerned individuals.                

24.   Represent A NEW LEAF and its mission in a variety of public and community settings, doing so in ways that uphold the highest in professional and moral ethics.                               



1.       Maintain a professional working relationship with clients, A NEW LEAF employees, community members and the public to ensure proper representation of A NEW LEAF.

2.       Be aware of, and abide by, the rules and regulations governing the professional behavior of A NEW LEAF staff, including: code of conduct, ethics, professional standards, contractual obligations and general demeanor.

3.       Attend and participate in meetings and/or projects as requested by management.

4.       Complete and maintain all required training A NEW LEAF deems necessary.

5.       Assist with responsibility for appearance, cleanliness, and maintenance of facility and equipment in the agency.

6.       As a mandated reporter and per Arizona statute A.R.S. § 13-3620 any person who reasonably believes that a minor is or has been the victim of any type of abuse or neglect that appears to have been inflicted on the minor by other than accidental means shall immediately report this information.  As an employee of A NEW LEAF, you must report the suspected abuse to your Supervisor, Manager, Director, Clinical Director, or Chief Officer and have them help you make the report to the appropriate authorities.  Reports should be made to either the local law enforcement agency or child protective services (1-888-SOS-CHILD). Generally, if the suspected abuse is committed by a family member or legal guardian the report should be made to child protective services. All other reports should be made to law enforcement.


We appreciate your interest in our organization. We consider applicants for all positions without regard to race, religion, color, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.

A New Leaf is an at-will employer. Any offer of employment with A New Leaf is contingent upon a successful consumer report to include verification of employment, education, criminal background search and driving records.

A New Leaf is an Equal Employment Opportunity Employer and participates in the E-Verify program. A New Leaf participates in el program de E-Verify. Equal Opportunity Employer.

BENEFITS PACKAGE: All of our employees enjoy the following benefits: direct deposit, competitive pay, accrued sick time, Employee Assistance Program (EAP), annual team member appreciation event, informal, yet professional team environment.

For full time employees, we also provide the following included in the total compensation plan: Health/Dental/Vision Coverage, Accrued Sick and Vacation Time, Paid Holidays, Life Insurance, AD&D, Short Term Disability, 401(K), Tuition Reimbursement, and a Wellness Program which has received a Silver Level of excellence in worksite wellness by providing employees with Annual Biometrics, Gym Reimbursements, Wellness Initiatives, Workers Compensation improvements, and much more!

Other details

  • Pay Type Salary
  • Required Education High School
  • Mesa, AZ, USA