Field Representative, Indianapolis, IN
HOURS: 8am - 5pm M-F
To provide assistance and build confidence in BCOs (Business Capacity Owners) and Operators new to Landstar; Communicate with both new and existing BCOs and Operators; Assist and educate through frequent and consistent contact; Communicate with others at Landstar to maintain a fluid support system.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Establish revenue expectations with BCOs.
Provide solutions for BCO and Operator questions/problems/concerns.
Conduct orientation follow up with BCOs and Operators to determine their needs.
Work directly with BCO Advisors in managing and providing first contact and review information.
Update Contractor, Tractor and Operator files in iSeries 400, as needed.
Facilitate in the establishment of communication between new BCOs/Operators and their advisors and CABS. Help facilitate same between BCOs/Operators and agents.
Emphasize the importance of the "tools" Landstar offers. Landstaronline.com, Load Alerts, Lane Match, IVR cards, Profit & Loss, load search apps, business success videos, etc.).
Coordinate with orientation coordinators any recommended changes to orientation and CABS program.
Perform as a back-up for Orientation and CABS Coordinators including class instruction, contract renewal, and hazmat recertification and issuing ELDs, etc.
Handle incoming visits and calls from BCOs and Operators.
Actively participate in weekly orientation retention call.
Special projects and assignments as needed.
Perform Hours of Service Review with BCOs as needed.
Facilitate problem solving between agents and BCOs
Participate in safety meetings. May be during non-business hours or on-site as needed.
Assist safety in the operation and coordination of the driver simulator program.
Must perform duties to the standards of the job description and comply with the company's policies, practices, and procedures.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to work in a sometimes complex, fast-paced, and moderately stressful environment
Excellent customer service skills
Proficient in data entry, iSeries 400 skills internet and Microsoft Office applications
Working knowledge of Word, Excel and Powerpoint, helpful
Excellent verbal and written communication skills
Ability to work in a multi-task orientated environment
Able to perform quality work with minimal supervision, and manage time wisely
Excellent organizational skills
Ability to motivate others
Some travel required.
Prior experience in trucking industry and within Landstar, preferred.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED), required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to read, write and speak English, and Spanish, preferred (but not mandatory)
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Ability to acquire National Safety Council Defensive Driving Certificate.
Valid driver license.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and lift or move up to 50 pounds. The employee frequently is required to walk. The employee is occasionally required to stand; stoop, kneel, crouch, or crawl, and lift or move from 25 to 50 pounds.
Ability to sit at workstation for 8 hour shift and perform extensive computer and telephone work.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to email@example.com.
Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.
- Pay Type Salary
- Landstar Transportation Logistics, 1644 W. Edgewood Ave, Indianapolis, Indiana, United States of America