Salesforce Support Analyst - Account Development

Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America Req #1473
Thursday, February 18, 2021

Hours: M-F, 8am-5pm 

SUMMARY


Daily Salesforce user support with password management, access issues and mass update requests. Works on Salesforce projects and tasks in support of ongoing Salesforce improvements and implementations.


ESSENTIAL RESPONSIBILITIES

Review Salesforce process and provide improvement feedback

Works with other departments to document Salesforce needs

General application of concepts and principles for Salesforce application

Handles the investigation, evaluation, and/or resolution of Salesforce issues

Respond to all Salesforce users concerning complaints and problems timely

Communicate effectively with all necessary parties

Assists in preparation, coordination, and documentation of relevant Salesforce processes

Reviews documents for accuracy and completeness, gathering missing documentation as needed

Maintains confidentiality

Training users as needed


REQUIRED SKILLS

·Strong oral and written communication skills

·Must be able to prioritize and meet deadlines

·Strong organizational skills

·Ability to maintain confidentiality while conducting work

·Negotiation, conflict resolution and mediation skills

·Ability to speak effectively

·Handle escalated calls/issues regarding for resolution


EDUCATION and/or EXPERIENCE

Minimum Education: High school diploma or general education degree (GED), required; Associate's degree (A.A.) or equivalent from two-year college or technical school, preferred.

Minimum Experience: Minimum one year related experience and/or training; or equivalent combination of education and experience. Education and experience should include Salesforce knowledge as well as the required skill set listed above.


ESSENTIAL DEPARTMENT SPECIFIC DUTIES and/or SKILLS

·Have knowledge of company departments business processes

·Have skills to develop business process documentation

·Collaborate with business process owners to optimize automation

·Reassign accounts, contacts and opportunities as user profiles change or are modified

·Manage data quality

·Develop reports and dashboards to support user needs

·Provide training and development for users

·Achieve certifications in applications managed

·Perform troubleshooting in applications

·Other duties as assigned


Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.

 

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.

Other details

  • Pay Type Hourly
  • Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America