Orientation Coordinator - Field Operations Center - Mesa, AZ

Location: Mesa, AZ 

SUMMARY

To instruct new BCOs and Operators on Landstar policies, practices and procedures, and provide them with the supplies and information they will need to be successful at Landstar.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: 

Provide an open forum where new BCOs and Operators are encouraged to ask questions.

Acclimate new BCOs and Operators to the "Landstar System" (ie, how to find loads, how to get paid, who to call for help).

Instruct on Landstar policies, logging, hazardous materials, regulatory information and "Decision Driving" skills and techniques.

Stress importance of Landstar "tools" 

Assist new BCOs in calculating their "Cost per mile".

Update BCO and Operator files in iSeries 400, as necessary.

Provide solutions for BCO and Operator questions/problems/concerns.

Perform as a back-up for other Orientation Coordinators out due to illness, vacation, etc.

Participate in Safety meetings; may be during non-business hours, weekends or off-site.

Track expenses for individual Orientation Center including motels, lunches, etc.

Handle incoming calls from BCOs and Operators.

Special projects and assignments as needed.

Other duties may be assigned.

Must perform duties to the standards of the job description and comply with the company's policies, practices and procedures.

REQUIRED SKILLS

Prior experience in trucking industry, preferred

Prior experience within Landstar, helpful

Ability to work in a sometimes complex, fast-paced, and moderately stressful environment

Excellent customer service skills

Proficient in data entry

iSeries 400 skills, preferred

Working knowledge of Word, Excel, PowerPoint, helpful

Excellent verbal and written communication skills

Ability to work in a multi-task oriented environment

Ability to perform quality work with minimal supervision and manage time wisely

Excellent organizational skills

Ability to travel

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to two years related experience and/or training, preferably in operations or safety; or equivalent combination of education and experience.

Experience as a truck driver is helpful.

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.

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