Credit Analyst - Credit

Hours: M-F, 10am-7pm 

SUMMARY

To provide extension to credit worthy customers or help agencies with an alternative solution.

ESSENTIAL RESPONSIBILITIES include the following:

• Obtain and analyze credit information on new and existing companies to determine risk.

• Monitor accounts for credit extensions.

• Analyze various credit agencies’ reports.

• Communicate with credit agencies on discrepancies.

• Manage large amounts of incoming calls and customer inquiries.

• Communicate with customers to identify and access their needs to achieve customer satisfaction.

• Handle customer complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution.

• Ability to diffuse elevated situations involving irate customers, agents, and regional personnel.

• Communicate with multiple departments to ensure customer master data is correct, credit is reviewed, and invoices are mailed timely and accurately.

• Create all new customers in key systems

• Update existing customer records to ensure customer master data integrity in key systems.
   

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

REQUIRED SKILLS

Proven decision making skills and the ability to communicate decisions concisely and professionally

Exceptional negotiating skills for problem resolution

Working knowledge of iSeries 400 system, helpful

Working knowledge of Word and Excel, preferred

Customer service experience

Data entry 88kpm

Transportation experience, helpful

Commitment to the Quality Process

Excellent oral and written communication skills

Attention to detail with understanding of financial analysis, preferred

Bilingual skills, Spanish preferred
 

EDUCATION and/or EXPERIENCE

Minimum Education: High school diploma or general education degree (GED), required.

Minimum Experience: Two years commercial credit experience, preferred; or equivalent combination of education and experience.