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  • Virtual
    Req #15420
    Friday, October 23, 2020
    POSITION SUMMARY CONSULTATIVE - NEXT BEST ACTION CONVERSATIONS – Inbound Calls, Outbound calls, Live Chats and email support.  As a member of the Digital team at Jackson Hewitt, our Digital Customer Service Lead will be an essential asset in a transformative, high-growth business that will be focusing on servicing our clients and driving client satisfaction for next Tax Season. Our services will include a variety of high-touch concierge-level engagement program with Customers for our innovative ... More
  • Virtual
    Req #15319
    Friday, October 23, 2020
    POSITION DESCRIPTIONDEPARTMENT:                  Operations Support, Hardware and ProcessingPOSITION TITLE:              Operations Support Representative 1 Phone and/or ChatREPORTS TO:                   Operations Support SupervisorLOCATION:                        Remote – Work at HomeWe are Jackson Hewitt, Working Hard for the Hardest Working.NO SALES – NO OUTBOUND CALLS – FLEXIBLE SCHEDULES – A REAL WORK AT HOME OPPORTUNITY  In a world where the hardest working Americans are strapped for both ... More
  • Virtual
    Req #15365
    Tuesday, October 6, 2020
    POSITION SUMMARY The Social Media Specialist position is responsible for providing a world class experience to Jackson Hewitt current and potential clients by answering all social media platforms in a Performance Based Contact Center environment. This is a Seasonal Position with a duration of anywhere from 2 to 6 months. You will be tasked with responding to new or existing customers on all social media platforms, or escalating to the social media lead or manager, depending on documented issue r ... More
  • Virtual
    Req #15338
    Thursday, October 1, 2020
    POSITION DESCRIPTION Job Title: Digital Customer Service Rep (DCSR) Location: Virtual – Work at Home Department: Customer Operations Reports To: Supervisor – Digital Care Team Created: September 2020 POSITION SUMMARY CONSULTATIVE - NEXT BEST ACTION CONVERSATIONS – Inbound Calls, Outbound calls, Live Chats and email support. As a member of the Digital team at Jackson Hewitt, our Digital Customer Service Representatives will be an essential asset in a transformative, high-growth business ... More
  • Virtual
    Req #15312
    Friday, September 25, 2020
    POSITION SUMMARY The Client Care Representative 1 position is responsible for providing a world class experience to Jackson Hewitt current and potential clients by answering calls or web chats in a Work at Home Contact Center environment. You will resolve 1st Tier level interactions via phone and chat, or escalate to Tier 2 upon Client request or applicable resolution path. This is a Seasonal Position with a duration up to 6 months. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform the job ... More
  • Virtual
    Req #12031
    Tuesday, July 28, 2020
    Be part of a team that is changing the tax industry and focusing on delivering exemplary customer service! As a Case Manager within the Tax Debt Resolution team at Jackson Hewitt, you will be an integral part of launching a new national business to help clients resolve their tax issues with the IRS. This is a client facing representative for our tax debt resolution services and you will interact with our clients on a regular basis to help them get into compliance with the IRS. As such, an integr ... More
  • Virtual
    Req #13939
    Monday, July 20, 2020
    Be part of a team that is changing the tax industry and focusing on delivering exemplary customer service! As a Case Management Associate within the Tax Debt Resolution team at Jackson Hewitt, you will be an integral part of launching a new national business to help clients resolve their tax issues with the IRS. You will serve as a “utility player”, supporting our pool of Case Managers across a broad number of functions, including onboarding new clients, preparing initial client documents, revie ... More