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VirtualReq #15420Friday, October 23, 2020POSITION SUMMARY CONSULTATIVE - NEXT BEST ACTION CONVERSATIONS – Inbound Calls, Outbound calls, Live Chats and email support. As a member of the Digital team at Jackson Hewitt, our Digital Customer Service Lead will be an essential asset in a transformative, high-growth business that will be focusing on servicing our clients and driving client satisfaction for next Tax Season. Our services will include a variety of high-touch concierge-level engagement program with Customers for our innovative ...Read more about Digital Customer Service LeadMore
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VirtualReq #15319Friday, October 23, 2020POSITION DESCRIPTIONDEPARTMENT: Operations Support, Hardware and ProcessingPOSITION TITLE: Operations Support Representative 1 Phone and/or ChatREPORTS TO: Operations Support SupervisorLOCATION: Remote – Work at HomeWe are Jackson Hewitt, Working Hard for the Hardest Working.NO SALES – NO OUTBOUND CALLS – FLEXIBLE SCHEDULES – A REAL WORK AT HOME OPPORTUNITY In a world where the hardest working Americans are strapped for both ...Read more about Operations Support Representative 1 (Remote - Work at Home)More
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VirtualReq #15365Tuesday, October 6, 2020POSITION SUMMARY The Social Media Specialist position is responsible for providing a world class experience to Jackson Hewitt current and potential clients by answering all social media platforms in a Performance Based Contact Center environment. This is a Seasonal Position with a duration of anywhere from 2 to 6 months. You will be tasked with responding to new or existing customers on all social media platforms, or escalating to the social media lead or manager, depending on documented issue r ...Read more about Social Media Specialist CCOSMore
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VirtualReq #15338Thursday, October 1, 2020POSITION DESCRIPTION Job Title: Digital Customer Service Rep (DCSR) Location: Virtual – Work at Home Department: Customer Operations Reports To: Supervisor – Digital Care Team Created: September 2020 POSITION SUMMARY CONSULTATIVE - NEXT BEST ACTION CONVERSATIONS – Inbound Calls, Outbound calls, Live Chats and email support. As a member of the Digital team at Jackson Hewitt, our Digital Customer Service Representatives will be an essential asset in a transformative, high-growth business ...Read more about Digital Customer Service Representative 1 CCOSMore
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VirtualReq #15312Friday, September 25, 2020POSITION SUMMARY The Client Care Representative 1 position is responsible for providing a world class experience to Jackson Hewitt current and potential clients by answering calls or web chats in a Work at Home Contact Center environment. You will resolve 1st Tier level interactions via phone and chat, or escalate to Tier 2 upon Client request or applicable resolution path. This is a Seasonal Position with a duration up to 6 months. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform the job ...Read more about Client Care Representative 1 CCOS (Work At Home)More
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VirtualReq #12031Tuesday, July 28, 2020Be part of a team that is changing the tax industry and focusing on delivering exemplary customer service! As a Case Manager within the Tax Debt Resolution team at Jackson Hewitt, you will be an integral part of launching a new national business to help clients resolve their tax issues with the IRS. This is a client facing representative for our tax debt resolution services and you will interact with our clients on a regular basis to help them get into compliance with the IRS. As such, an integr ...Read more about Case Manager, Tax Debt - Enrolled AgentMore
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VirtualReq #13939Monday, July 20, 2020Be part of a team that is changing the tax industry and focusing on delivering exemplary customer service! As a Case Management Associate within the Tax Debt Resolution team at Jackson Hewitt, you will be an integral part of launching a new national business to help clients resolve their tax issues with the IRS. You will serve as a “utility player”, supporting our pool of Case Managers across a broad number of functions, including onboarding new clients, preparing initial client documents, revie ...Read more about Case Management Associate - Enrolled AgentMore