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1968 S Park Ave, 1968 S Park Ave, BUFFALO, NY, USAReq #15523Saturday, November 28, 2020Position SummaryUnder general supervision and in accordance with established company policies and procedures, the Client Support Associate monitors client flow and assists in preliminary data entry and document collection to support an efficient and positive tax preparation experience. This position has access to and regularly works with information of a sensitive, highly confidential nature. This position promotes the Jackson Hewitt brand through the delivery of superior customer service. Essen ...Read more about Client Support Associate Store OperationsMore
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VirtualReq #15312Tuesday, November 24, 2020POSITION SUMMARY The Client Care Representative 1 position is responsible for providing a world class experience to Jackson Hewitt current and potential clients by answering calls or web chats in a Work at Home Contact Center environment. You will resolve 1st Tier level interactions via phone and chat, or escalate to Tier 2 upon Client request or applicable resolution path. This is a Seasonal Position with a duration up to 6 months. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform the job ...Read more about Client Care Representative 1 CCOS (Work At Home)More
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Cincinnati, OH, USAReq #14142Monday, November 23, 2020Responsibilities • Presents the Company’s value proposition to clients concerning various company products and services and uses prescribed selling techniques. • Conducts a thorough in-person interview with potential clients, using the company’s propriety tax software application. • Delivers exceptional customer service by anticipating customer needs and considers the impact of all decisions/actions on the customer. • Answering client calls via our national call center routing system. • Complete ...Read more about Tax PreparerMore
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1142 New Britain Ave, West Hartford, CT 06110, USAReq #14989Sunday, November 22, 2020Responsibilities• Presents the Company’s value proposition to clients concerning various company products and services and uses prescribed selling techniques.• Conducts a thorough in-person interview with potential clients, using the company’s propriety tax software application.• Delivers exceptional customer service by anticipating customer needs and considers the impact of all decisions/actions on the customer.• Answering client calls via our national call center routing system. • Completes al ...Read more about Tax Preparer Hartford areaMore
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112 Douglas Ave Suite 105, 112 Douglas Ave Suite 105, PROVIDENCE, RI, USAReq #13818Friday, November 20, 2020Responsibilities• Presents the Company’s value proposition to clients concerning various company products and services and uses prescribed selling techniques.• Conducts a thorough in-person interview with potential clients, using the company’s propriety tax software application.• Delivers exceptional customer service by anticipating customer needs and considers the impact of all decisions/actions on the customer.• Answering client calls via our national call center routing system. • Completes al ...Read more about Tax Preparer - ProvidenceMore
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501 N Cattlemen Rd Ste 300, 501 N Cattlemen Rd Ste 300, Sarasota, FL, USAReq #15531Thursday, November 19, 2020Who We Are At Jackson Hewitt, we are working hard for the hardest working Americans and we are on a mission to completely change the way our customers engage with their personal finances. Jackson Hewitt combines the fun, fast-paced culture of a startup with the scale and reputation of one of the nation’s largest tax return companies (over 6,000 locations). Job Description This is a Seasonal Work from Home Processing Clerk position. As a Processing Clerk you would be monitoring internal systems ...Read more about Processing COO Shared ServicesMore
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VirtualReq #15524Wednesday, November 18, 2020We are Jackson Hewitt, Working Hard for the Hardest Working.NO SALES – NO OUTBOUND CALLS – FLEXIBLE SCHEDULES – A REAL WORK AT HOME OPPORTUNITYIn a world where the hardest working Americans are strapped for both time, and money, Jackson Hewitt is on a mission to be their advocate. For many of our clients, the tax return is the most important financial event of the year, and the biggest paycheck many will receive. We would like your help in supporting our 6000 nationwide offices to run smoothly b ...Read more about Operations Support Representative 1 Phone and/or ChatMore
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Cheval, FL, USA ● Citrus Park, FL, USA ● Greater Carrollwood, FL, USA ● Greater Northdale, FL, USA ● Lake Magdalene, FL, USA ● Lutz, FL, USAReq #14878Friday, November 13, 2020Responsibilities • Presents the Company’s value proposition to clients concerning various company products and services and uses prescribed selling techniques. • Conducts a thorough in-person interview with potential clients, using the company’s propriety tax software application. • Delivers exceptional customer service by anticipating customer needs and considers the impact of all decisions/actions on the customer. • Answering client calls via our national call center routing system. • Complete ...Read more about Tax Preparer - SeasonalMore
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Jersey City, NJ, USA ● Sarasota, FL, USAReq #15310Tuesday, November 10, 2020The Director, Tax Product Management will lead our flagship tax product offering and be directly responsible for driving the profitability, design and management of Jackson Hewitt’s tax offering for existing and prospective customers. This job ensures that the product supports the company’s overall strategy and goals. The Tax Product Management Director is responsible for the product planning and execution throughout the Product Lifecycle, including: gathering and prioritizing product and custom ...Read more about Director Tax Product ManagementMore
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Sarasota, FL, USAReq #15483Tuesday, November 10, 2020The Senior Systems Engineer is a fully competent technologist who tackles unsolved problems, demonstrates significant professional development, and often helps the team improve.What you'll do here: Design and implement a full vulnerability management solution for Jackson Hewitt’s public cloud enterprise wide infrastructure utilizing AWS services such as Systems Manager and EC2 Image Builder. This effort must allow for routine scheduled patching and software deployments of first party (i.e. Micro ...Read more about Senior Systems Engineer - Cloud System EngineerMore
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VirtualReq #15446Friday, October 30, 2020Be part of a team that is changing the tax industry and focusing on delivering exemplary customer service! As part of the Tax Debt Resolution (TDR) team at Jackson Hewitt, you will be an integral part of launching a new national business to help clients resolve their tax issues with the IRS. The TDR team is growing and has various roles available. All positions are remote, full-time year-round positions that are eligible for the following benefits:What you will get if you join us:Competitive Sal ...Read more about Tax Debt Resolution *Various Roles*More
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1301 Euclid Ave E, 1301 E Euclid Ave, Des Moines, IA, USAReq #13921Wednesday, October 28, 2020Client Support Associate Store Operations ...Read more about Client Support Associate Store Operations_Des MoinesMore
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VirtualReq #15420Friday, October 23, 2020POSITION SUMMARY CONSULTATIVE - NEXT BEST ACTION CONVERSATIONS – Inbound Calls, Outbound calls, Live Chats and email support. As a member of the Digital team at Jackson Hewitt, our Digital Customer Service Lead will be an essential asset in a transformative, high-growth business that will be focusing on servicing our clients and driving client satisfaction for next Tax Season. Our services will include a variety of high-touch concierge-level engagement program with Customers for our innovative ...Read more about Digital Customer Service LeadMore
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1827 N Main St, 1827 N Main St, Pearland, TX, USAReq #15345Monday, October 5, 2020
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VirtualReq #15338Thursday, October 1, 2020POSITION DESCRIPTION Job Title: Digital Customer Service Rep (DCSR) Location: Virtual – Work at Home Department: Customer Operations Reports To: Supervisor – Digital Care Team Created: September 2020 POSITION SUMMARY CONSULTATIVE - NEXT BEST ACTION CONVERSATIONS – Inbound Calls, Outbound calls, Live Chats and email support. As a member of the Digital team at Jackson Hewitt, our Digital Customer Service Representatives will be an essential asset in a transformative, high-growth business ...Read more about Digital Customer Service Representative 1 CCOSMore
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VirtualReq #12031Tuesday, July 28, 2020Be part of a team that is changing the tax industry and focusing on delivering exemplary customer service! As a Case Manager within the Tax Debt Resolution team at Jackson Hewitt, you will be an integral part of launching a new national business to help clients resolve their tax issues with the IRS. This is a client facing representative for our tax debt resolution services and you will interact with our clients on a regular basis to help them get into compliance with the IRS. As such, an integr ...Read more about Case Manager, Tax Debt - Enrolled AgentMore
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Sarasota, FL, USAReq #13939Monday, July 20, 2020Be part of a team that is changing the tax industry and focusing on delivering exemplary customer service! As a Case Management Associate within the Tax Debt Resolution team at Jackson Hewitt, you will be an integral part of launching a new national business to help clients resolve their tax issues with the IRS. You will serve as a “utility player”, supporting our pool of Case Managers across a broad number of functions, including onboarding new clients, preparing initial client documents, revie ...Read more about Case Management Associate - Enrolled AgentMore
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VirtualReq #13939Monday, July 20, 2020Be part of a team that is changing the tax industry and focusing on delivering exemplary customer service! As a Case Management Associate within the Tax Debt Resolution team at Jackson Hewitt, you will be an integral part of launching a new national business to help clients resolve their tax issues with the IRS. You will serve as a “utility player”, supporting our pool of Case Managers across a broad number of functions, including onboarding new clients, preparing initial client documents, revie ...Read more about Case Management Associate - Enrolled AgentMore