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IT Systems Analyst, CRM

Inogen, Inc., 600 Shiloh Road, Plano, Texas, United States of America Req #146
Monday, August 31, 2020

ABOUT INOGEN Inogen was founded in 2001 to improve quality of life and increase freedom and independence for oxygen therapy users. Inogen is innovation in oxygen therapy. The Inogen mission is to improve freedom and independence for oxygen therapy patients through innovative products and services. Inogen is a manufacturer and Accredited Homecare Provider.

Inogen is focused on quality care, continuous improvement, and outstanding customer satisfaction. We are a stable, USA based company dedicated to providing an exciting and rewarding career to our employees. We completed a successful Initial Public Offering on the NASDAQ in 2014 and have demonstrated substantial growth over the last five years. Our work environment is casual yet high performing, and we are looking for seriously talented, motivated, and fast-paced professionals to join our team.

Job Summary:

As a member of the IT Applications team, the IT System Analyst-CRM will be a key technical resource supporting Inogen CRM & Call Center business systems. Working under the direction of the Manager of Business Systems, and will work closely with other members of the IT team, Business Stakeholders, and 3rd party vendor partners to analyze business system processes, create technical designs and participate on development teams to implement technical solutions and provide ongoing management & support of CRM & Call Center business systems.

Responsibilities (Specific tasks, duties, essential functions of the job)

  • Be the primary technical developer and system administrator for Inogen business systems, including CRM and other associated application systems

  • Analyze Inogen business requirements and technical designs in order to create detailed development plans, code and implement robust solutions.

  • Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals.

  • Communicate with project managers, and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, unit testing, and deployment.

  • Develop business reports, interfaces and module enhancements using CRM & 3rd party development tools.

  • Perform installation, setup, configuration and user administration of application system modules.

  • Perform unit, integrated and functional tests and resolve issues found during testing.

  • Create technical design documents from Inogen business requirements.

  • Troubleshoot and debug applications systems, reports and interfaces.

  • Monitor CRM & Call Center application system performance and availability.

  • Support & assist end users in the use of the Inogen business applications.

  • Seek assistance from, and work with, application system vendor-partners to resolve support issues.

  • Perform unit, integrated and functional tests and resolve issues found during testing.

  • Support and drive sales, service and marketing projects, including technical documentation of business requirements, solution and technical design, test plan design, and coordination of testing with end users.

  • Maintain data quality through ongoing data analysis, record de-duplication, and other related tasks, and identify and implement process improvements that contribute to improved data quality.

  • Assist with ad hoc reporting requests and optimize the user experience related to reports and dashboards.

  • Design, implement, and UAT custom objects and advanced functionality and workflows, based on project roadmap and strategic initiatives

  • Maintain regular and punctual attendance.

  • Comply with all company policies and procedures.

  • Assist with any other duties as assigned.

Knowledge, Skills, and Abilities

  • Possess strong communication and training skills and be able to communicate technical information to non-technical users.

  • Outstanding teamwork skills.

  • A great desire to learn new skills and technologies.

  • Excellent oral and written communication skills.

  • Keen attention to detail.

  • Outstanding teamwork.

  • Knowledge of corporate Customer Care Centers’ best practices and processes and translating the processes into functional and technical system requirements.

  • Strong research and troubleshooting skills to work independently with Salesforce technical Support team

  • A strong desire to learn new skills and technologies

  • Ability to integrating Salesforce with native enterprise systems, such as ERP and Billing.

  • Deep and broad experience with using, configuring and developing within Salesforce, specifically the custom development application tools and platform used to expand out-of-the-box functionality and enhance the user experience/Interface on Classic or Lightning component:

  • Current Stack Includes (but is not limited to):

Qualifications (Experience and Education)

  • Bachelor’s degree in Information Technology, Computer Science, Engineering, Mathematics, Accounting, Finance or equivalent, required.

  • 5+ years’ experience in sales, service and marketing administrations in Salesforce.com or other equivalent CRM applications, required.

  • 3-5 years’ experience in developing third party interfaces, required.

  • Salesforce.com Certification (Salesforce Certified Platform Developer I or II), required

  • Advanced knowledge/proficiency with operational support using Salesforce.com or other equivalent CRM applications, required.

  • Advanced knowledge/proficiency of salesforce.com, APIs, interfaces and complex reports, required.

  • Advanced knowledge/proficiency in software development and/or object-oriented programming, with a preference for APEX proficiency, required.

  • Intermediate knowledge/proficiency Working Knowledge of Sales Cloud, Service Cloud or Marketing Cloud, required.

  • Advanced knowledge/proficiency and development experience with Salesforce.com, New Voice Media and/or other similar enterprise-scale CRM, Service & Call Center business systems, required.

  • Advanced knowledge/proficiency in Business Intelligence, Master Data Management and or force.com, required.

  • A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.

 

We thank all applicants in advance for their interest in the position. However, only those selected for an interview will be contacted.

Inogen is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally
protected characteristics. The EEO is the Law poster and its supplement are available here: http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm;
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

The pay transparency policy is available here: http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf.


Inogen is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruiting@inogen.net or call (972) 616-5668 and let us know the nature of your request and your contact information.

Other details

  • Job Family IT Systems Analyst
  • Job Function Individual Contributor
  • Pay Type Salary
  • Required Education Bachelor’s Degree
  • Inogen, Inc., 600 Shiloh Road, Plano, Texas, United States of America