Director - Loss Mitigation Closing

Dallas, TX, USA ● Farmers Branch, TX, USA Req #1060
Tuesday, October 20, 2020
Home Point Financial Corporation (HPFC) is a rising star in the financial services industry. At Home Point, we created a culture that encourages community, caring and open communication. We want our associates to speak up, become innovators and make impactful changes – no matter what position they hold within the company. What makes our team special? Our “We Care” approach in all that we do. At HPFC we collaborate, question the norm, reinvent and help each other succeed. If you thrive in a fast-paced environment and are looking for an opportunity to develop your career, then we have a great opportunity for you!


The Director - Loss Mitigation Closing will manage the Loss Mitigation Closing team.  The team will evaluate borrowers for final modification approval, order and send the final modification documents, coordinate the modification booking process, report booking status to agency websites, and all other functions inclusive of the Loss Mitigation closing process.


Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Coach and Develop Associates
  • Create, update, and maintain loss mitigation policies, procedures, and job aids.
  • Manage operational metrics to monitor business and staff effectiveness through scorecards and reporting
  • Work with Sr. Manager to optimize department through process improvement and project management endeavors
  • Oversee vendor network through meetings and scorecards
  • Partner with other business areas (Loss Mit, Collections, Escrow, Tax, Cash, Investor Accounting, Default Reporting, etc.) to close gaps and limit risk.
  • Manage and control timelines for completion of various tasks
  • Maintain investor metrics and protocols for processing of all documents.
  • Develop weekly and monthly reporting metrics for senior management team
  • Conduct yearly reviews with staff
  • Communicate with brokers, agencies, customers, and attorneys as needed
  • Perform other duties as assigned.


Skills and Qualifications:

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. 

  • Prior Loss Mitigation Closing and/or Underwriting experience
  • Knowledge of Retention and Liquidation program guidelines for all loan types 
  • Self-starter with little direction needed to complete daily tasks and responsibilities
  • Goal oriented leader with experience in managing to SLA’s, production goals and compliance requirements
  • Experience in working in a fast-paced environment with ability to prioritize responsibilities
  • Above average verbal and written skills
  • Excellent problem resolution skills
  • Customer centric and high level of customer service skills
  • Strong Microsoft Excel and Word skills


Education and/or Experience:

To perform this job successfully, an individual must have the following education and/or experience:

  • Bachelor’s degree or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.
  • Three years of management experience in mortgage servicing or mortgage industry.
  • Previous Loss Mitigation experience, preferably with FHA/VA/USDA and GSE portfolios.
Home Point Financial Corporation (HPFC) is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. 
  • Dallas, TX, USA
  • Farmers Branch, TX, USA