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Warehouse - Quality Control Associate

Duncanville, TX, USA Req #779
Friday, April 9, 2021
Since 1858, Hajoca has been blending the strengths and clout of a large company with freedom and opportunity for employees. The company will continue to grow and prosper because our fundamental business philosophy works: emphasis on entrepreneurial spirit, expert knowledge, strong incentives for our employees, and devotion to Hajoca’s proven business principles of “Service, Integrity, Reliability."
Candidates whose skills include fluently speaking both English and Spanish, and who are hired for this position, will be eligible for a sign-on bonus.  

Job Summary -
Provides total care to our clients to ensure that we meet their expectations every time they interact with our organization.
Will provide sales and support to walk-in customers at our will-call sales counters and to field customers at off-site delivery locations.
Responsible for counting, verifying and receiving incoming vendor shipments and customer return material; for stocking and maintaining the warehouse and counter sales areas; and for picking, documenting and packing customer orders.
Will load trucks and perform merchandise deliveries and pickups.

Job Duties -
  • Assist customers who purchase and/or pick up merchandise at the Profit Center.
  • Process and fill Sales Orders generated at the sales counter.
  • Provide customers with reliable information regarding product specifications, pricing and availability.
  • Ensure the customer signs and dates each Sales Ticket. For all cash sale deliveries, collect and secure outstanding payments prior to releasing the material to the customer.
  • Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
  • Maintain, stock and clean the counter sales merchandise and displays, and support Inside Sales and Outside Sales activities.
  • Receiving Duties
    • Upon receipt of a vendor shipment or customer return, obtain the packing slip and count and verify material received. Note received quantities and all shipping discrepancies (overshipments, undershipments, mis-shipments, damage/shorted freight claim) on the packing slip.
  • Print and verify the computer receiving documents and receive material in the system or, when applicable, forward the receiving documents to the office personnel for data entry.
  • Identify nonstock, special order material and damaged material and store in proper warehouse locations.
  • Note all shipping discrepancies on freight carrier’s Bill of Lading; initiate freight claims with freight carriers or forward appropriate paperwork to designated employee.
    • represent the Profit Center in a professional and ethical manner, in accordance with Company policies and procedures
    • be courteous and friendly; building long-lasting, loyal customer relationships
    • take initiative and be persuasive using excellent verbal communication and sales abilities
    • be detailed oriented and accurate to ensure the highest levels of customer satisfaction
    • know the products they are receiving, stocking, picking, shipping, and selling
    • know how to operate a delivery truck, a forklift, and other material-handling equipment
    • work safely and effectively as a team member. 
  • Picking and Shipping Duties
    • Pick material for orders, note quantities picked on the shipping document, assemble and package the materials for shipment/pickup.
    • Check picked material against printed ticket to ensure accuracy. o Complete necessary documentation for customer shipments delivered via third-party carrier.
    • Inform immediate supervisor of stock depletions, count discrepancies, or damaged/defective/nonsaleable merchandise that could impact customer service levels.
    • Schedule and dispatch deliveries and pickups in an efficient and timely manner.
  • Drive a Company truck, operating it safely and in compliance with Company rules, applicable laws and regulations. Destinations include job sites, customer facilities, vendor facilities, other Hajoca locations, facilities of other wholesalers, or other locations as directed by management.
    • Load the truck at the Profit Center with Hajoca merchandise to be delivered. Secure the load properly so that nothing will shift, get damaged or fall from the truck. Ensure the necessary equipment to safely unload the merchandise is available. 
    • Load the truck at other locations with merchandise. This includes merchandise picked up at vendor locations, returns from customers, and purchases from other wholesalers.
    • Unload correct merchandise from the truck and place it where the receiving party wants it. Obtain legible signature for all merchandise delivered per Company policy and procedure.
    • Inspect the truck and required parts and accessories to determine safe operating condition prior to departure from the Hajoca location. Keep truck clean of debris in cab and body.
  • Ensure security and controls are in place and upheld to protect Profit Center assets.
  • Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
Hajoca Corporation is an Equal Opportunity/Affirmative Action Employer (EOE and M/F/Disability/Veterans.)  We are a drug free workplace, with pre-employment drug screening required.  Employment is contingent upon successful completion of a background investigation.

Other details

  • Pay Type Hourly
  • Duncanville, TX, USA