431000-Norwalk - Assistant Store Manager

Long Beach, CA, USA Req #26
Tuesday, November 24, 2020

431000-Norwalk - Assistant Store Manager

Summary Description:

·The Assistant Store Manager assists the Store Manager in the daily operations of assigned retail store, ensuring consistency, compliance, and achievement of sales and productivity goals.

·An Assistant Store Manager is responsible for understanding and modeling key performance behaviors by providing effective direction and leadership to employees and offering outstanding service to all donors and customers. He/she reports to Store Manager.

Exemplary Duties / Responsibilities:

·The Assistant Store Manager (ASM) assists Manager in daily store operations, including sales leadership, merchandising, production, customer service, and training. Assumes management responsibilities as needed and/or in Store Manager absence.

·The ASM is responsible for ensuring the daily sales and operational success of assigned store in partnership with the Store Manager.

·Must ensure high levels of customer satisfaction through excellent service leadership and employee training.

·Accountable for meeting and/or exceeding sales goals by training, motivating, mentoring and providing feedback to sales staff.

·Makes sure the deposit is ready in a timely manner to be picked up by the armored car services in Manager’s absence.

·Operates cash register and trains staff on applicable POS functions.

·Assists Store Manager on cross training all store personnel, including new employees in all areas of store operations.

·Reports safety hazards and all accidents to Asset Protection IMMEDIATELY.

·Needs to understand all facets of store organization and safety to eliminate safety hazards.

·Accurately completes daily sales paperwork and identifies discrepancies.

·Provides proactive customer service in a positive, professional, and courteous manner.

·The Assistant Store Manager must comply with all Sales Division procedures and agency policies and procedures.

·Must be courteous when answering phones, making announcements, and dealing with customers and staff.

·Attend and actively participate in and/or facilitate meetings as assigned.

·Responsible for other duties as assigned.

Employment Standards:


·High School diploma/GED or its equivalent.

·Ability to work a flexible schedule, including evenings and weekends

·Minimum three years experience in retail sales, preferably in specialty retail, thrift or consignment.

·2+ years’ Supervisory experience in retail, thrift or consignment.

·Positive work history.

·Ability to read and write, understand basic math. Able to create and analyze reports, spread sheets and sales statistics

·Ability to understand complex and simple instructions.

·Ability to handle customers effectively.

·Ability to meet deadlines and respond to special needs.

·Proficient user of MS Office (MS) Excel in particular) and basic computer functions


·Knowledge of retail practices, cash handling procedures, visual merchandising and loss prevention.

·Supervision and leadership team building and training.


·Fluent oral and written communication skills. Bilingual a plus.

·Outstanding problem solving and multi-tasking skills

·Highly organized

·Cooperation with Manager, store personnel, and Division Directors.

·Ability to lead and supervise personnel.

·Ability to work with the public; strong interpersonal and mediation skills required.

·Use of cash register, calculator/10 key, faxes, and phones.

·Good record keeping practices.

·Effective production methods.

·Ability to accurately complete sales reports.

·Able to lift, carry, push, and pull at least 50 lbs.


Valid Driver’s License or Valid CA ID

Desirable Qualifications:

·Promotes and demonstrates leadership, problem solving, cooperation and teamwork.

·Ability to work with a minimum amount of supervision.

Other details

  • Pay Type Hourly
  • Required Education High School
  • Job Start Date Tuesday, November 24, 2020
  • Long Beach, CA, USA